Side-by-side comparison · 24 data points
Every customer message in one inbox, already drafted from your real order data.
| ShieldDesk ‑ AI Support Inbox | Cavalry AI Customer Support | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.
| Metric | ShieldDesk ‑ AI Support Inbox | Cavalry AI Customer Support |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 2 | ★ 15 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2026 | Dec 2021 |
ShieldDesk ‑ AI Support Inbox and Cavalry AI Customer Support are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: ShieldDesk ‑ AI Support Inbox at Free plan available, Cavalry AI Customer Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ShieldDesk ‑ AI Support Inbox audit • Cavalry AI Customer Support audit
| Keyword | ShieldDesk ‑ AI Support Inbox | Cavalry AI Customer Support |
|---|---|---|
| helpdesk | #11039 | #70 |
| contact form | #131 | #69 |
| inbox | #239210 | #80 |
Both ShieldDesk ‑ AI Support Inbox and Cavalry AI Customer Support offer paid plans only. ShieldDesk ‑ AI Support Inbox starts at Free plan available; Cavalry AI Customer Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
ShieldDesk ‑ AI Support Inbox (5.0★, 2 reviews) and Cavalry AI Customer Support (5.0★, 15 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Cavalry AI Customer Support does carry the larger published review base (15 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Cavalry AI Customer Support has the deeper published review base (15 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ShieldDesk ‑ AI Support Inbox typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Cavalry AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (15 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ShieldDesk ‑ AI Support Inbox and Cavalry AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ShieldDesk ‑ AI Support Inbox" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
