Side-by-side comparison · 24 data points
Stop losing sales to hidden issues: AI, replays, heatmaps & surveys optimize conversions fast
| Propel Replay, Survey, Heatmap | Shop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Propel Replay, Survey, Heatmap | Shop |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.8 ★ |
| Total reviews | 604 | ★ 7.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 1 | ★ 2 |
| Review velocity (30d) | — | 320 new |
| Languages | 1 supported | 21 supported |
| Listed since | Jun 2021 | Sep 2020 |
Propel Replay, Survey, Heatmap edges out Shop on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Propel Replay, Survey, Heatmap at Free plan available, Shop at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shop has the larger user base (7,305 reviews vs 604), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Propel Replay, Survey, Heatmap's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Propel Replay, Survey, Heatmap; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shop's 7,305-review base may include the workflow context that matches your specific use case better than Propel Replay, Survey, Heatmap's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Propel Replay, Survey, Heatmap audit • Shop audit
| Last updated | — | — |
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| Keyword | Propel Replay, Survey, Heatmap | Shop |
|---|---|---|
| shoppers | #22 | #1 |
| Signal | Propel Replay, Survey, Heatmap | Shop |
|---|---|---|
| Average rating | 4.9 ★ (604) | 4.8 ★ (7.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 591% 46% 31% 21% 12% |
| Reviews · last 7 days | — | +75 |
| Reviews · last 30 days | — | +320 |
| Reviews · last 90 days | — | +1.2k |
No reviews yet.
Both Propel Replay, Survey, Heatmap and Shop offer paid plans only. Propel Replay, Survey, Heatmap starts at Free plan available; Shop starts at Free. Compare the per-tier features in the Pricing section above before committing.
Propel Replay, Survey, Heatmap has the higher average rating (4.9★ from 604 reviews) compared to Shop (4.8★ from 7,305 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Propel Replay, Survey, Heatmap fits better if you prioritize rating consistency; Shop is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,305 reviews vs 604), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Propel Replay, Survey, Heatmap typically suits early-stage and growth-mode stores based on its review-base composition (604 reviews). Shop aligns more with established stores with steady traffic (7,305 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Propel Replay, Survey, Heatmap and Shop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Propel Replay, Survey, Heatmap" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
for my first start the experience is fantastic
Shop is an amazing channel for generating new sales and bringing new customers to your store. Highly Recommended by All In One Marketplace Canada https://allinonemarketplace.ca
I have used the Shop App for a long time now. I have made purchases through the Shop App, and it is easy to use and save products you want to buy for yourself, or for friends and family. I like how things are set up and easy to find. I especially like how they let you know when your package is arriving from start to fi
