Side-by-side comparison · 24 data points
Automate returns & exchanges. Convert refunds to revenue with self-service returns.
| Rich Returns & Exchanges | Swap Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Swap runs domestic and international returns, exchanges, and store credit. Refunds become revenue.
| Metric | Rich Returns & Exchanges | Swap Returns & Exchanges |
|---|---|---|
| Rating | 4.7 ★ | ★ 5.0 ★ |
| Total reviews | ★ 81 | 29 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free trial available | $350/month |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2019 | Jan 2024 |
Swap Returns & Exchanges edges out Rich Returns & Exchanges on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Rich Returns & Exchanges offers a free tier (Free trial available) while Swap Returns & Exchanges starts at $350/month. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Swap Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Rich Returns & Exchanges's 81-review base may include the workflow context that matches your specific use case better than Swap Returns & Exchanges's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Rich Returns & Exchanges audit • Swap Returns & Exchanges audit
| Keyword | Rich Returns & Exchanges | Swap Returns & Exchanges |
|---|---|---|
| returns exchanges | #20 | #10 |
Rich Returns & Exchanges is the cheaper option — it offers a free plan (Free trial available). Swap Returns & Exchanges starts at $350/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Swap Returns & Exchanges has the higher average rating (5.0★ from 29 reviews) compared to Rich Returns & Exchanges (4.7★ from 81 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Swap Returns & Exchanges holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Rich Returns & Exchanges has the deeper published review base (81 vs 29), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Rich Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (81 reviews). Swap Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (29 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Rich Returns & Exchanges and Swap Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Swap Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
