Side-by-side comparison · 24 data points
Reduce return costs and recapture more revenue with automated returns and exchanges
| AfterShip Returns & Exchanges | Ingrid ‑ Returns and Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Retain revenue with smooth exchanges and sustainable customer-to-customer returns.
| Metric | AfterShip Returns & Exchanges | Ingrid ‑ Returns and Exchanges |
|---|---|---|
| Rating | ★ 4.7 ★ | 1.9 ★ |
| Total reviews | ★ 1.3k | 4 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
| Languages | 5 supported | 1 supported |
| Listed since | Feb 2017 | Jul 2022 |
Based on the data on this page, AfterShip Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 4.7★ vs Ingrid ‑ Returns and Exchanges's 1.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: AfterShip Returns & Exchanges at Free plan available, Ingrid ‑ Returns and Exchanges at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. AfterShip Returns & Exchanges has the larger user base (1,268 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ingrid ‑ Returns and Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to AfterShip Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Ingrid ‑ Returns and Exchanges's 4-review base may include the workflow context that matches your specific use case better than AfterShip Returns & Exchanges's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AfterShip Returns & Exchanges audit • Ingrid ‑ Returns and Exchanges audit
| Last updated | — | — |
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| Keyword | AfterShip Returns & Exchanges | Ingrid ‑ Returns and Exchanges |
|---|---|---|
| returns exchanges | #1 | Not ranked |
| returns | #1 | Not ranked |
| returns and exchanges | #4 | Not ranked |
Not featured in any section recently.
No tracked changes.
Both AfterShip Returns & Exchanges and Ingrid ‑ Returns and Exchanges offer paid plans only. AfterShip Returns & Exchanges starts at Free plan available; Ingrid ‑ Returns and Exchanges starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AfterShip Returns & Exchanges has the higher average rating (4.7★ from 1,268 reviews) compared to Ingrid ‑ Returns and Exchanges (1.9★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. AfterShip Returns & Exchanges fits better if you prioritize rating consistency; Ingrid ‑ Returns and Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. AfterShip Returns & Exchanges has more onboarding documentation maturity (1,268 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
AfterShip Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (1,268 reviews). Ingrid ‑ Returns and Exchanges aligns more with early-stage and growth-mode stores (4 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. AfterShip Returns & Exchanges and Ingrid ‑ Returns and Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ingrid ‑ Returns and Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
