Side-by-side comparison · 24 data points
Reduce return costs and recapture more revenue with automated returns and exchanges
| AfterShip Returns & Exchanges | Rich Returns & Exchanges | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Automate returns & exchanges. Convert refunds to revenue with self-service returns.
| Metric | AfterShip Returns & Exchanges | Rich Returns & Exchanges |
|---|---|---|
| Rating | ★ 4.7 ★ | 4.5 ★ |
| Total reviews | ★ 1.3k | 78 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 1 | — |
| Languages | 5 supported | 1 supported |
| Listed since | Feb 2017 | Jan 2019 |
AfterShip Returns & Exchanges edges out Rich Returns & Exchanges on rating (4.7★ vs 4.5★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: AfterShip Returns & Exchanges at Free plan available, Rich Returns & Exchanges at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. AfterShip Returns & Exchanges has the larger user base (1,256 reviews vs 78), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Rich Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to AfterShip Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Rich Returns & Exchanges's 78-review base may include the workflow context that matches your specific use case better than AfterShip Returns & Exchanges's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AfterShip Returns & Exchanges audit • Rich Returns & Exchanges audit
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Not featured in any section recently.
Both AfterShip Returns & Exchanges and Rich Returns & Exchanges offer paid plans only. AfterShip Returns & Exchanges starts at Free plan available; Rich Returns & Exchanges starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
AfterShip Returns & Exchanges has the higher average rating (4.7★ from 1,256 reviews) compared to Rich Returns & Exchanges (4.5★ from 78 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. AfterShip Returns & Exchanges fits better if you prioritize rating consistency; Rich Returns & Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. AfterShip Returns & Exchanges has more onboarding documentation maturity (1,256 reviews vs 78), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
AfterShip Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (1,256 reviews). Rich Returns & Exchanges aligns more with early-stage and growth-mode stores (78 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. AfterShip Returns & Exchanges and Rich Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Rich Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
