Side-by-side comparison · 24 data points
Automate returns & exchanges with a branded self-service return portal for easy returns management.
| ReturnGO Returns & Exchanges | SMSA Shipping App. (official) | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
The app allows you to create shipping labels and track orders from pick-up until delivery.
| Metric | ReturnGO Returns & Exchanges | SMSA Shipping App. (official) |
|---|---|---|
| Rating | ★ 4.9 ★ | 1.4 ★ |
| Total reviews | ★ 377 | 2 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | — |
| Listed features | ★ 5 | 3 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2020 | Feb 2021 |
Based on the data on this page, ReturnGO Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 4.9★ vs SMSA Shipping App. (official)'s 1.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: ReturnGO Returns & Exchanges at Free trial available, SMSA Shipping App. (official) at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. ReturnGO Returns & Exchanges has the larger user base (377 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMSA Shipping App. (official)'s smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to ReturnGO Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — SMSA Shipping App. (official)'s 2-review base may include the workflow context that matches your specific use case better than ReturnGO Returns & Exchanges's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ReturnGO Returns & Exchanges audit • SMSA Shipping App. (official) audit
| Keyword | ReturnGO Returns & Exchanges | SMSA Shipping App. (official) |
|---|---|---|
| order tracking | #19 | #937 |
No tracked changes.
Both ReturnGO Returns & Exchanges and SMSA Shipping App. (official) offer paid plans only. ReturnGO Returns & Exchanges starts at Free trial available; SMSA Shipping App. (official) starts at Free. Compare the per-tier features in the Pricing section above before committing.
ReturnGO Returns & Exchanges has the higher average rating (4.9★ from 377 reviews) compared to SMSA Shipping App. (official) (1.4★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. ReturnGO Returns & Exchanges fits better if you prioritize rating consistency; SMSA Shipping App. (official) is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. ReturnGO Returns & Exchanges has more onboarding documentation maturity (377 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
ReturnGO Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (377 reviews). SMSA Shipping App. (official) aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. ReturnGO Returns & Exchanges and SMSA Shipping App. (official) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SMSA Shipping App. (official)" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
