Side-by-side comparison · 24 data points
Automate returns & exchanges with a branded self-service return portal for easy returns management.
| ReturnGO Returns & Exchanges | Shipway Order Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Shipway Experience: Order tracking & engagement tool to deliver excellent customer experience.
| Metric | ReturnGO Returns & Exchanges | Shipway Order Tracking |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.5 ★ |
| Total reviews | ★ 378 | 64 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2020 | Jun 2016 |
Based on the data on this page, ReturnGO Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 4.9★ vs Shipway Order Tracking's 3.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: ReturnGO Returns & Exchanges at Free plan available, Shipway Order Tracking at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. ReturnGO Returns & Exchanges has the larger user base (378 reviews vs 64), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Shipway Order Tracking's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to ReturnGO Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shipway Order Tracking's 64-review base may include the workflow context that matches your specific use case better than ReturnGO Returns & Exchanges's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ReturnGO Returns & Exchanges audit • Shipway Order Tracking audit
| Keyword | ReturnGO Returns & Exchanges | Shipway Order Tracking |
|---|---|---|
| order tracking | #20 | #498 |
Both ReturnGO Returns & Exchanges and Shipway Order Tracking offer paid plans only. ReturnGO Returns & Exchanges starts at Free plan available; Shipway Order Tracking starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
ReturnGO Returns & Exchanges has the higher average rating (4.9★ from 378 reviews) compared to Shipway Order Tracking (3.5★ from 64 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. ReturnGO Returns & Exchanges fits better if you prioritize rating consistency; Shipway Order Tracking is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. ReturnGO Returns & Exchanges has more onboarding documentation maturity (378 reviews vs 64), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
ReturnGO Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (378 reviews). Shipway Order Tracking aligns more with early-stage and growth-mode stores (64 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. ReturnGO Returns & Exchanges and Shipway Order Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Shipway Order Tracking" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
