Side-by-side comparison · 24 data points
Automate returns & exchanges with a branded self-service return portal for easy returns management.
| ReturnGO Returns & Exchanges | Ship24 AI Order Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
The AI tracking solution to cut WISMO and boost upsells, now available for your store
| Metric | ReturnGO Returns & Exchanges | Ship24 AI Order Tracking |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 377 | 11 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 25 supported |
| Listed since | Sep 2020 | Nov 2025 |
ReturnGO Returns & Exchanges and Ship24 AI Order Tracking are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: ReturnGO Returns & Exchanges at Free trial available, Ship24 AI Order Tracking at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. ReturnGO Returns & Exchanges has the larger user base (377 reviews vs 11), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ship24 AI Order Tracking's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ReturnGO Returns & Exchanges audit • Ship24 AI Order Tracking audit
| Last updated | — | — |
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| Keyword | ReturnGO Returns & Exchanges | Ship24 AI Order Tracking |
|---|---|---|
| order tracking | #18 | #15 |
| tracking | #22 | #162 |
| ai helpdesk | #150 | #199 |
No tracked changes.
Both ReturnGO Returns & Exchanges and Ship24 AI Order Tracking offer paid plans only. ReturnGO Returns & Exchanges starts at Free trial available; Ship24 AI Order Tracking starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
ReturnGO Returns & Exchanges (4.9★, 377 reviews) and Ship24 AI Order Tracking (5.0★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. ReturnGO Returns & Exchanges fits better if you prioritize broader integrations; Ship24 AI Order Tracking is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. ReturnGO Returns & Exchanges has more onboarding documentation maturity (377 reviews vs 11), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
ReturnGO Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (377 reviews). Ship24 AI Order Tracking aligns more with early-stage and growth-mode stores (11 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. ReturnGO Returns & Exchanges and Ship24 AI Order Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ship24 AI Order Tracking" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
