Side-by-side comparison · 24 data points
RetJet is a platform that facilitates and automates the handling of returns, exchanges, complaints.
| RetJet ‑ Returns & Exchanges | Swap Returns & Exchanges | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Listed | ||
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Swap runs domestic and international returns, exchanges, and store credit. Refunds become revenue.
| Metric | RetJet ‑ Returns & Exchanges | Swap Returns & Exchanges |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 2 | ★ 29 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 3 supported | 1 supported |
| Listed since | Apr 2025 | Jan 2024 |
RetJet ‑ Returns & Exchanges and Swap Returns & Exchanges are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: RetJet ‑ Returns & Exchanges at Free plan available, Swap Returns & Exchanges at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: RetJet ‑ Returns & Exchanges audit • Swap Returns & Exchanges audit
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| Keyword | RetJet ‑ Returns & Exchanges | Swap Returns & Exchanges |
|---|---|---|
| returns exchanges | Not ranked | #10 |
| returns and exchanges management | Not ranked | #12 |
| returns and exchanges | Not ranked | #24 |
No tracked changes.
Both RetJet ‑ Returns & Exchanges and Swap Returns & Exchanges offer paid plans only. RetJet ‑ Returns & Exchanges starts at Free plan available; Swap Returns & Exchanges starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
RetJet ‑ Returns & Exchanges (5.0★, 2 reviews) and Swap Returns & Exchanges (5.0★, 29 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Swap Returns & Exchanges does carry the larger published review base (29 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Swap Returns & Exchanges has the deeper published review base (29 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
RetJet ‑ Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Swap Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (29 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. RetJet ‑ Returns & Exchanges and Swap Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RetJet ‑ Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
