Side-by-side comparison · 24 data points
DHL return portal with automatic labels via email, exchanges, and refunds. Custom branding.
| PackFlow ‑ Returns | Exchange | AfterShip Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Reduce return costs and recapture more revenue with automated returns and exchanges
| Metric | PackFlow ‑ Returns | Exchange | AfterShip Returns & Exchanges |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 2 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 5 supported |
| Listed since | Mar 2026 | Feb 2017 |
PackFlow ‑ Returns | Exchange edges out AfterShip Returns & Exchanges on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: PackFlow ‑ Returns | Exchange at Free plan available, AfterShip Returns & Exchanges at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. AfterShip Returns & Exchanges has the larger user base (1,269 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. PackFlow ‑ Returns | Exchange's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to PackFlow ‑ Returns | Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — AfterShip Returns & Exchanges's 1,269-review base may include the workflow context that matches your specific use case better than PackFlow ‑ Returns | Exchange's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: PackFlow ‑ Returns | Exchange audit • AfterShip Returns & Exchanges audit
| Last updated | — | — |
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| Keyword | PackFlow ‑ Returns | Exchange | AfterShip Returns & Exchanges |
|---|---|---|
| returns exchanges | #24 | #1 |
| return portal | #23 | #2 |
Not featured in any section recently.
Both PackFlow ‑ Returns | Exchange and AfterShip Returns & Exchanges offer paid plans only. PackFlow ‑ Returns | Exchange starts at Free plan available; AfterShip Returns & Exchanges starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
PackFlow ‑ Returns | Exchange has the higher average rating (5.0★ from 2 reviews) compared to AfterShip Returns & Exchanges (4.7★ from 1,269 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. PackFlow ‑ Returns | Exchange fits better if you prioritize rating consistency; AfterShip Returns & Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. AfterShip Returns & Exchanges has more onboarding documentation maturity (1,269 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
PackFlow ‑ Returns | Exchange typically suits early-stage and growth-mode stores based on its review-base composition (2 reviews). AfterShip Returns & Exchanges aligns more with early-stage and growth-mode stores (1,269 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. PackFlow ‑ Returns | Exchange and AfterShip Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from PackFlow ‑ Returns | Exchange" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
