Side-by-side comparison · 24 data points
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.
| Outvio Exchanges and Helpdesk | Shop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Outvio Exchanges and Helpdesk | Shop |
|---|---|---|
| Rating | 4.4 ★ | ★ 4.8 ★ |
| Total reviews | 27 | ★ 7.3k |
| Free plan | — | ★ Yes |
| Pricing | $4,500/year | ★ Free |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 303 new |
| Languages | 5 supported | 21 supported |
| Listed since | Oct 2021 | Sep 2020 |
Based on the data on this page, Shop is the stronger choice for most Shopify App Store merchants — 4.8★ vs Outvio Exchanges and Helpdesk's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Shop offers a free tier (Free) while Outvio Exchanges and Helpdesk starts at $4,500/year. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Shop has the larger user base (7,305 reviews vs 27), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Outvio Exchanges and Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shop; mid-market and enterprise merchants with specific feature requirements should evaluate both — Outvio Exchanges and Helpdesk's 27-review base may include the workflow context that matches your specific use case better than Shop's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Outvio Exchanges and Helpdesk audit • Shop audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Outvio Exchanges and Helpdesk | Shop |
|---|---|---|
| shop | Not ranked | #1 |
| shoppers | Not ranked | #1 |
| tracking sync | Not ranked | #8 |
| helpdesk software | #24 | Not ranked |
| helpdesk | #26 | Not ranked |
Not featured in any section recently.
| Signal | Outvio Exchanges and Helpdesk | Shop |
|---|---|---|
| Average rating | 4.4 ★ (27) | 4.8 ★ (7.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 591% 46% 31% 21% 12% |
| Reviews · last 7 days | — | +54 |
| Reviews · last 30 days | — | +303 |
| Reviews · last 90 days | — | +1.1k |
No reviews yet.
Shop is the cheaper option — it offers a free plan (Free). Outvio Exchanges and Helpdesk starts at $4,500/year. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
Shop has the higher average rating (4.8★ from 7,305 reviews) compared to Outvio Exchanges and Helpdesk (4.4★ from 27 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Outvio Exchanges and Helpdesk fits better if you prioritize broader integrations; Shop is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,305 reviews vs 27), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Outvio Exchanges and Helpdesk typically suits early-stage and growth-mode stores based on its review-base composition (27 reviews). Shop aligns more with established stores with steady traffic (7,305 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Outvio Exchanges and Helpdesk and Shop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Outvio Exchanges and Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great!!!
