Side-by-side comparison · 24 data points
Automate returns and exchanges with incentivized store credit and exchanges or upsell free returns.
| Navidium Returns & Exchanges | ParcelWILL Returns & Exchange | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
Returns that turn to profit by incentivizing exchanges and providing a self-service returns portal.
| Metric | Navidium Returns & Exchanges | ParcelWILL Returns & Exchange |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 6 | ★ 434 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 21 supported |
| Listed since | Mar 2024 | Jun 2023 |
Navidium Returns & Exchanges and ParcelWILL Returns & Exchange are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Navidium Returns & Exchanges at Free to install, ParcelWILL Returns & Exchange at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. ParcelWILL Returns & Exchange has the larger user base (434 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Navidium Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Navidium Returns & Exchanges audit • ParcelWILL Returns & Exchange audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Navidium Returns & Exchanges | ParcelWILL Returns & Exchange |
|---|---|---|
| customer service | #115 | Not ranked |
| support | Not ranked | #117 |
Both Navidium Returns & Exchanges and ParcelWILL Returns & Exchange offer paid plans only. Navidium Returns & Exchanges starts at Free to install; ParcelWILL Returns & Exchange starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Navidium Returns & Exchanges (5.0★, 6 reviews) and ParcelWILL Returns & Exchange (4.9★, 434 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Navidium Returns & Exchanges fits better if you prioritize rating consistency; ParcelWILL Returns & Exchange is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. ParcelWILL Returns & Exchange has more onboarding documentation maturity (434 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Navidium Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). ParcelWILL Returns & Exchange aligns more with early-stage and growth-mode stores (434 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Navidium Returns & Exchanges and ParcelWILL Returns & Exchange both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Navidium Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
