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1. Listing metadata
Field-level data| DSers | Monocle | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed |
| DSers | Monocle | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | DSers: Dropship+AliExpress+AI | Monocle: AI for Retention |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 5k | 11 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 87 new | — |
| Languages | 6 supported | 1 supported |
| Listed since | Oct 2018 | Nov 2023 |
DSers: Dropship+AliExpress+AI and Monocle: AI for Retention are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: DSers: Dropship+AliExpress+AI at Free plan available, Monocle: AI for Retention at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. DSers: Dropship+AliExpress+AI has the larger user base (5,046 reviews vs 11), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Monocle: AI for Retention's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: DSers: Dropship+AliExpress+AI audit • Monocle: AI for Retention audit
| Last updated | — | — |
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| Keyword | DSers | Monocle |
|---|---|---|
| ai helpdesk software | #107 | #226 |
| ai helpdesk | #113 | #228 |
Not featured in any section recently.
No tracked changes.
| Signal | DSers | Monocle |
|---|---|---|
| Average rating | 4.9 ★ (5k) | 5.0 ★ (11) |
| Rating distribution | 598% 40% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +23 | — |
| Reviews · last 30 days | +87 | — |
| Reviews · last 90 days | +361 | — |
Both DSers: Dropship+AliExpress+AI and Monocle: AI for Retention offer paid plans only. DSers: Dropship+AliExpress+AI starts at Free plan available; Monocle: AI for Retention starts at Free. Compare the per-tier features in the Pricing section above before committing.
DSers: Dropship+AliExpress+AI (4.9★, 5,046 reviews) and Monocle: AI for Retention (5.0★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. DSers: Dropship+AliExpress+AI fits better if you prioritize broader integrations; Monocle: AI for Retention is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. DSers: Dropship+AliExpress+AI has more onboarding documentation maturity (5,046 reviews vs 11), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
DSers: Dropship+AliExpress+AI typically suits established stores with steady traffic based on its review-base composition (5,046 reviews). Monocle: AI for Retention aligns more with early-stage and growth-mode stores (11 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Excellent customer support
Luna has been incredibly helpful today. Luna helped me navigate my store to resolve product issue i was having. Thank You Luna for being patient with my lack of computer skills. Kudos Luna:)
Dsers agent was very co-operative, she helped me solve my frustrating advanced formula issue, which was calculating my selling prices at losses because the formula did not add the shipping cost to the total cost, this was happening because the formula did not show the exact name of the shipping method. But I suggested
Thank you for resolving the issue so quickly. I truly appreciate your prompt response and professional support. It was a pleasure working with such a professional team. Highly recommended!
Teresa was very kind and patient, the communication was effective, and my problem was resolved. All companies should have support like this.
No reviews yet.
Migration support varies by app and category. DSers: Dropship+AliExpress+AI and Monocle: AI for Retention both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Monocle: AI for Retention" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
