Side-by-side comparison · 24 data points
Recover abandoned carts and retain more customers across email, SMS, WhatsApp, push, AI voice call
| Markopolo AI | RetainIQ | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Markopolo AI | RetainIQ |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | 8 | ★ 41 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2022 | Aug 2021 |
Markopolo AI and RetainIQ are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Markopolo AI at Free plan available, RetainIQ at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Markopolo AI audit • RetainIQ audit
| Keyword | Markopolo AI | RetainIQ |
|---|---|---|
| email sms | #17 | Not ranked |
| sms and email cart recovery | #19 | Not ranked |
| whatsapp sms | #19 | Not ranked |
| support | Not ranked | #84 |
No tracked changes.
Both Markopolo AI and RetainIQ offer paid plans only. Markopolo AI starts at Free plan available; RetainIQ starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Markopolo AI (4.9★, 8 reviews) and RetainIQ (5.0★, 41 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
RetainIQ holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. RetainIQ has the deeper published review base (41 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Markopolo AI typically suits early-stage and growth-mode teams based on its published review base (8 reviews). RetainIQ typically suits early-stage and growth-mode teams based on its published review base (41 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Markopolo AI and RetainIQ both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Markopolo AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
