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1. Listing metadata
Field-level data| Refurb | Return Prime | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Refurb | Return Prime | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Return Prime is a returns & exchanges platform for growing D2C brands.
| Metric | Refurb: Open‑box listings | Return Prime:Return & Exchange |
|---|---|---|
| Rating | — | 4.8 ★ |
| Total reviews | 0 | 745 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2026 | Oct 2020 |
Based on the data on this page, Return Prime:Return & Exchange is the stronger choice for most Shopify App Store merchants — 4.8★ vs Refurb: Open‑box listings's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Refurb: Open‑box listings at Free plan available, Return Prime:Return & Exchange at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Return Prime:Return & Exchange has the larger user base (745 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Refurb: Open‑box listings's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Return Prime:Return & Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — Refurb: Open‑box listings's 0-review base may include the workflow context that matches your specific use case better than Return Prime:Return & Exchange's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Refurb: Open‑box listings audit • Return Prime:Return & Exchange audit
| Keyword | Refurb | Return Prime |
|---|---|---|
| returns and exchanges | Not ranked | #1 |
| return | Not ranked | #1 |
| returns | Not ranked | #2 |
No tracked changes.
Both Refurb: Open‑box listings and Return Prime:Return & Exchange offer paid plans only. Refurb: Open‑box listings starts at Free plan available; Return Prime:Return & Exchange starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Refurb: Open‑box listings fits better if you prioritize broader integrations; Return Prime:Return & Exchange is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Return Prime:Return & Exchange has more onboarding documentation maturity (745 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Refurb: Open‑box listings typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Return Prime:Return & Exchange aligns more with early-stage and growth-mode stores (745 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Refurb: Open‑box listings and Return Prime:Return & Exchange both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Refurb: Open‑box listings" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
