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1. Listing metadata
Field-level data| Kernvel SupportIQ | Spur | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Kernvel SupportIQ | Spur | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
SupportIQ answers your customers, tracks their orders, issues refunds, cancels and edits orders, etc
| Metric | Kernvel SupportIQ | Spur: AI Chat & Helpdesk |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 117 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Jul 2026 | Sep 2022 |
Based on the data on this page, Spur: AI Chat & Helpdesk is the stronger choice for most Shopify App Store merchants — 5.0★ vs Kernvel SupportIQ's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Kernvel SupportIQ at Free plan available, Spur: AI Chat & Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Spur: AI Chat & Helpdesk has the larger user base (117 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kernvel SupportIQ's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Spur: AI Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Kernvel SupportIQ's 0-review base may include the workflow context that matches your specific use case better than Spur: AI Chat & Helpdesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kernvel SupportIQ audit • Spur: AI Chat & Helpdesk audit
| Keyword | Kernvel SupportIQ | Spur |
|---|---|---|
| ai helpdesk software | Not ranked | #3 |
| help desk | Not ranked | #4 |
| ai helpdesk support | Not ranked | #5 |
Not featured in any section recently.
Both Kernvel SupportIQ and Spur: AI Chat & Helpdesk offer paid plans only. Kernvel SupportIQ starts at Free plan available; Spur: AI Chat & Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Spur: AI Chat & Helpdesk does carry the larger published review base (117 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Spur: AI Chat & Helpdesk has the deeper published review base (117 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kernvel SupportIQ typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (117 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kernvel SupportIQ and Spur: AI Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kernvel SupportIQ" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
