Side-by-side comparison · 24 data points
A self-serve portal for smooth returns and exchanges. Automate workflows and reduce support effort.
| InstaReturns by ShipDelight | Return Prime | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Return Prime is a returns & exchanges platform for growing D2C brands.
| Metric | InstaReturns by ShipDelight | Return Prime:Return & Exchange |
|---|---|---|
| Rating | 4.2 ★ | ★ 4.8 ★ |
| Total reviews | 4 | ★ 746 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2023 | Oct 2020 |
Based on the data on this page, Return Prime:Return & Exchange is the stronger choice for most Shopify App Store merchants — 4.8★ vs InstaReturns by ShipDelight's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: InstaReturns by ShipDelight at Free, Return Prime:Return & Exchange at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Return Prime:Return & Exchange has the larger user base (746 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. InstaReturns by ShipDelight's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Return Prime:Return & Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — InstaReturns by ShipDelight's 4-review base may include the workflow context that matches your specific use case better than Return Prime:Return & Exchange's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: InstaReturns by ShipDelight audit • Return Prime:Return & Exchange audit
| Keyword | InstaReturns by ShipDelight | Return Prime |
|---|---|---|
| returns and exchanges | Not ranked | #1 |
| return | Not ranked | #1 |
| returns | Not ranked | #2 |
No tracked changes.
Both InstaReturns by ShipDelight and Return Prime:Return & Exchange offer paid plans only. InstaReturns by ShipDelight starts at Free; Return Prime:Return & Exchange starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Return Prime:Return & Exchange has the higher average rating (4.8★ from 746 reviews) compared to InstaReturns by ShipDelight (4.2★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. InstaReturns by ShipDelight fits better if you prioritize broader integrations; Return Prime:Return & Exchange is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Return Prime:Return & Exchange has more onboarding documentation maturity (746 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
InstaReturns by ShipDelight typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Return Prime:Return & Exchange aligns more with early-stage and growth-mode stores (746 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. InstaReturns by ShipDelight and Return Prime:Return & Exchange both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InstaReturns by ShipDelight" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
