Side-by-side comparison · 24 data points
Specialist returns platform with exchanges, store credit, refunds, label generation & analytics
| 8returns Returns & Exchanges | InstaReturns by ShipDelight | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
A self-serve portal for smooth returns and exchanges. Automate workflows and reduce support effort.
| Metric | 8returns Returns & Exchanges | InstaReturns by ShipDelight |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.2 ★ |
| Total reviews | ★ 34 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2022 | Nov 2023 |
Based on the data on this page, 8returns Returns & Exchanges is the stronger choice for most Shopify App Store merchants — 5.0★ vs InstaReturns by ShipDelight's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: 8returns Returns & Exchanges at Free plan available, InstaReturns by ShipDelight at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to 8returns Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — InstaReturns by ShipDelight's 4-review base may include the workflow context that matches your specific use case better than 8returns Returns & Exchanges's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 8returns Returns & Exchanges audit • InstaReturns by ShipDelight audit
| Keyword | 8returns Returns & Exchanges | InstaReturns by ShipDelight |
|---|---|---|
| returns and exchanges management | #12 | Not ranked |
| returns exchanges | #16 | Not ranked |
| returns and exchanges | #24 | Not ranked |
No tracked changes.
Both 8returns Returns & Exchanges and InstaReturns by ShipDelight offer paid plans only. 8returns Returns & Exchanges starts at Free plan available; InstaReturns by ShipDelight starts at Free. Compare the per-tier features in the Pricing section above before committing.
8returns Returns & Exchanges has the higher average rating (5.0★ from 34 reviews) compared to InstaReturns by ShipDelight (4.2★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
8returns Returns & Exchanges holds the higher average rating (5.0★ vs 4.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. 8returns Returns & Exchanges has the deeper published review base (34 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
8returns Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (34 reviews). InstaReturns by ShipDelight typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. 8returns Returns & Exchanges and InstaReturns by ShipDelight both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InstaReturns by ShipDelight" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
