Willdesk vs Helpify24
Side-by-side comparison · 24 data points
At a glance
| Metric | Helpify24 | Willdesk: Live Chat&AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 4 | ★ 369 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 1 new |
| Languages | 2 supported | 21 supported |
| Listed since | Feb 2023 | Feb 2021 |
AppRanks verdict
Generated from live data on this pageHelpify24 edges out Willdesk: Live Chat&AI Chatbot on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Helpify24 at Free trial available, Willdesk: Live Chat&AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Willdesk: Live Chat&AI Chatbot has the larger user base (369 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Helpify24's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Helpify24; mid-market and enterprise merchants with specific feature requirements should evaluate both — Willdesk: Live Chat&AI Chatbot's 369-review base may include the workflow context that matches your specific use case better than Helpify24's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Helpify24 audit • Willdesk: Live Chat&AI Chatbot audit
1. Listing metadata
Field-level data| Helpify24 | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
Helpify24
Willdesk
Free
—
Free
—
- Unlimited agent
- 1 store
- 20 conversations
- Live Chat, Contact form, Order tracking
- Email & Social media Integration
- Macro, Quick response, Help center
- 1000 Products AI learning
- 24/7 customer service
Paid #1
Helpify24
150
Basic
16.90
- 3 store
- 100 conversations
- Automation bot
- Custom FAQ domain
- FAQ premium templates
- 100 limited free order tracking quota
Paid #2
Easycom
300
Pro
89.90
- Multiple stores
- 1000 conversations
- 1000 limited free order tracking quota
- Custom plan & more
- Customer success manager
3. Features
As listed by each developerHelpify24
- Aiuto nell'installazione di Nuove App e Funzioni su Shopify
- Creazione e cambio del contenuto visivo come slide e banner
- Aiuto nella creazione di mail e newsletter
- Consigli su come gestire Instagram, Facebook e Tik Tok
- ...e tanto altro ancora!
Willdesk
- Branded Self-service widget,with Trackingmore API default, no extra tracking app
- AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
- Manage the inbox tickets from multiple social media, Chat, Email in a help desk
- Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- Multi-store integration with support for customization of Fonts, FAQs, and Style
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryHelpdesk3 shared · 20 total
Helpify24
- Help center
- Live chat
- Social media
- —Chatbot
- —Contact form
- —FAQs
- —Self-service
- —AI responses
- —Auto-assign
- —Auto-reply
- —Feedback surveys
- —Multi-language
- —Multi-store
- —Order tracking
- —Reports
- —Response templates
- —Rule-based triggers
- —Tagging
- —Ticketing
Willdesk
- Help center
- Live chat
- Social media
- Chatbot
- Contact form
- FAQs
- Self-service
- AI responses
- Auto-assign
- Auto-reply
- Feedback surveys
- Multi-language
- Multi-store
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Tagging
- Ticketing
Chat0 shared · 28 total
Helpify24
- —Agent analytics
- —AI chatbots
- —Behavior tracking
- —Customer insights
- —Email chat
- —Encryption
- —File upload
- —Live chat
- —Multi-language
- —Real-time translation
- —Social media
- —Cross-sell
- —FAQs
- —Greetings
- —Product recommendations
- —Quick replies
- —Surveys
- —Upsell
- —Agent avatar
- —Business hours
- —Chat assignment
- —Chat buttons
- —Chat flows
- —Chat window
- —Color and font
- —Emojis and stickers
- —Tagging
- —Welcome messages
Willdesk
- Agent analytics
- AI chatbots
- Behavior tracking
- Customer insights
- Email chat
- Encryption
- File upload
- Live chat
- Multi-language
- Real-time translation
- Social media
- Cross-sell
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Surveys
- Upsell
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Helpify24 | Willdesk |
|---|---|---|
| helpdesk | #132 | #9 |
| help center | #153 | #21 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsHelpify24 · 1 changes
- Apr 12descriptionListing copy updated
Willdesk · 0 changes
No tracked changes.
8. Quality signals
Reviews · velocity · latest sentiment| Signal | Helpify24 | Willdesk |
|---|---|---|
| Average rating | 5.0 ★ (4) | 4.8 ★ (369) |
| Rating distribution | 5— 4— 3— 2— 1— | 595% 42% 31% 21% 12% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +1 |
| Reviews · last 90 days | — | +4 |
5 latest reviews · each app
Helpify24
No reviews yet.
Willdesk
- Apr 20, 2026
- Apr 17, 2026
very good , still getting to know it but it is helping a lot
- Mar 10, 2026
客服服务快速有效
- Mar 8, 2026
love it
- Jan 30, 2026
Excellent support.
9. App details
Long-form description · keyword frequencyHelpify24
Ti forniremo un' aiuto concreto grazie ai nostri operatori online. Ti aiuteremo a risolvere i problemi che riscontri giornaliermente con il tuo ecommerce, semplicemente aprendo una richiesta su Helpify24. Se i nostri agenti saranno disponibili subito, risponderanno alle tue richieste tramite la Live Chat, oppure potrai aprire un Ticket. Il tuo Ticket riceverà risposta massimo entro 24 ore dalla richiesta. Non saremo solo la tua agenzia in cloud ma il tuo punto di riferimento.
Top keywords
- il3×4.05%
- il tuo3×4.05%
- tuo3×4.05%
- la2×2.70%
- nostri2×2.70%
- richiesta2×2.70%
- ti2×2.70%
- ticket2×2.70%
Willdesk
Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.
Top keywords
- ai2×3.33%
- faq2×3.33%
- smart2×3.33%
Frequently asked
Common questions about this comparisonIs Helpify24 or Willdesk: Live Chat&AI Chatbot cheaper?
Both Helpify24 and Willdesk: Live Chat&AI Chatbot offer paid plans only. Helpify24 starts at Free trial available; Willdesk: Live Chat&AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, Helpify24 or Willdesk: Live Chat&AI Chatbot?
Helpify24 has the higher average rating (5.0★ from 4 reviews) compared to Willdesk: Live Chat&AI Chatbot (4.8★ from 369 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose Helpify24 or Willdesk: Live Chat&AI Chatbot?
It depends on what you're optimizing for. Helpify24 fits better if you prioritize rating consistency; Willdesk: Live Chat&AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, Helpify24 or Willdesk: Live Chat&AI Chatbot?
Both apps are one-click installs from the Shopify App Store marketplace. Willdesk: Live Chat&AI Chatbot has more onboarding documentation maturity (369 reviews vs 4), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
Helpify24 typically suits early-stage and growth-mode stores based on its review-base composition (4 reviews). Willdesk: Live Chat&AI Chatbot aligns more with early-stage and growth-mode stores (369 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between Helpify24 and Willdesk: Live Chat&AI Chatbot?
Migration support varies by app and category. Helpify24 and Willdesk: Live Chat&AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Helpify24" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
9. Other comparisons people make
From the same categoryvs Helpify24
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