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Field-level data| Gorgias | ShieldDesk ‑ AI Support Inbox | |
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| Gorgias | ShieldDesk ‑ AI Support Inbox | |
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| Screenshots | images | images |
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Every customer message in one inbox, already drafted from your real order data.
| Metric | Gorgias: AI, Helpdesk & Chat | ShieldDesk ‑ AI Support Inbox |
|---|---|---|
| Rating | 4.3 ★ | ★ 5.0 ★ |
| Total reviews | ★ 703 | 2 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 24 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2017 | May 2026 |
Based on the data on this page, ShieldDesk ‑ AI Support Inbox is the stronger choice for most Shopify App Store merchants — 5.0★ vs Gorgias: AI, Helpdesk & Chat's 4.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free trial available, ShieldDesk ‑ AI Support Inbox at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Gorgias: AI, Helpdesk & Chat has the larger user base (703 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ShieldDesk ‑ AI Support Inbox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to ShieldDesk ‑ AI Support Inbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gorgias: AI, Helpdesk & Chat's 703-review base may include the workflow context that matches your specific use case better than ShieldDesk ‑ AI Support Inbox's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • ShieldDesk ‑ AI Support Inbox audit
| Keyword | Gorgias | ShieldDesk ‑ AI Support Inbox |
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| helpdesk | #21 | #12162 |
| contact form | #31 | #144 |
| inbox | #14 | #239216 |
Not featured in any section recently.
| Signal | Gorgias | ShieldDesk ‑ AI Support Inbox |
|---|---|---|
| Average rating | 4.3 ★ (703) | 5.0 ★ (2) |
| Rating distribution | 581% 45% 31% 22% 111% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +2 | — |
| Reviews · last 30 days | +24 | — |
| Reviews · last 90 days | +42 | — |
Both Gorgias: AI, Helpdesk & Chat and ShieldDesk ‑ AI Support Inbox offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free trial available; ShieldDesk ‑ AI Support Inbox starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
ShieldDesk ‑ AI Support Inbox has the higher average rating (5.0★ from 2 reviews) compared to Gorgias: AI, Helpdesk & Chat (4.3★ from 703 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
ShieldDesk ‑ AI Support Inbox holds the higher average rating (5.0★ vs 4.3★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Gorgias: AI, Helpdesk & Chat has the deeper published review base (703 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (703 reviews). ShieldDesk ‑ AI Support Inbox typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works
An essential, evolving partner for Alessi’s customer experience! Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score. Working with our Customer Success Manager and the e
We’ve had a very positive experience with Gorgias, both with the platform itself and, especially, with the level of support provided by their Customer Success team. Throughout our time with Gorgias, we’ve had the opportunity to work with several Customer Success Managers, including Liam, Dee, and now Hannah, and each o
Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional. Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team
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Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and ShieldDesk ‑ AI Support Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ShieldDesk ‑ AI Support Inbox" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
