Side-by-side comparison · 24 data points
Returns management software with AI verification, personalized exchanges, resale, and POS support.
| Frate Returns and Protection | Return Prime | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Return Prime is a returns & exchanges platform for growing D2C brands.
| Metric | Frate Returns and Protection | Return Prime:Return & Exchange |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 6 | ★ 742 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2023 | Oct 2020 |
Frate Returns and Protection edges out Return Prime:Return & Exchange on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Frate Returns and Protection at Free to install, Return Prime:Return & Exchange at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Return Prime:Return & Exchange has the larger user base (742 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Frate Returns and Protection's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Frate Returns and Protection; mid-market and enterprise merchants with specific feature requirements should evaluate both — Return Prime:Return & Exchange's 742-review base may include the workflow context that matches your specific use case better than Frate Returns and Protection's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Frate Returns and Protection audit • Return Prime:Return & Exchange audit
| Keyword | Frate Returns and Protection | Return Prime |
|---|---|---|
| returns and exchanges | Not ranked | #1 |
| return | Not ranked | #1 |
| returns | Not ranked | #3 |
Both Frate Returns and Protection and Return Prime:Return & Exchange offer paid plans only. Frate Returns and Protection starts at Free to install; Return Prime:Return & Exchange starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Frate Returns and Protection has the higher average rating (5.0★ from 6 reviews) compared to Return Prime:Return & Exchange (4.8★ from 742 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Frate Returns and Protection fits better if you prioritize rating consistency; Return Prime:Return & Exchange is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Return Prime:Return & Exchange has more onboarding documentation maturity (742 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Frate Returns and Protection typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). Return Prime:Return & Exchange aligns more with early-stage and growth-mode stores (742 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Frate Returns and Protection and Return Prime:Return & Exchange both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Frate Returns and Protection" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
