Side-by-side comparison · 24 data points
Let customers protect their orders while you keep the full fee and manage claims your way.
| Extend Shopper Operations | Simply Shipping Protection | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Automated customer segmentation. Personalized policies can boost margins, stop fraud, and grow LTV.
| Metric | Extend Shopper Operations | Simply Shipping Protection |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.8 ★ |
| Total reviews | 22 | ★ 124 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2021 | Jan 2021 |
Extend Shopper Operations and Simply Shipping Protection are evenly matched on rating (4.7★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Extend Shopper Operations at Free, Simply Shipping Protection at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Simply Shipping Protection has the larger user base (124 reviews vs 22), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Extend Shopper Operations's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Extend Shopper Operations audit • Simply Shipping Protection audit
| Keyword | Extend Shopper Operations | Simply Shipping Protection |
|---|---|---|
| help desk solutions | #24 | Not ranked |
| yotpo | Not ranked | #139 |
| customer service | #150 | Not ranked |
| chatbot | #220 | Not ranked |
| shop assistant | Not ranked | #240 |
No tracked changes.
Both Extend Shopper Operations and Simply Shipping Protection offer paid plans only. Extend Shopper Operations starts at Free; Simply Shipping Protection starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Extend Shopper Operations (4.7★, 22 reviews) and Simply Shipping Protection (4.8★, 124 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Extend Shopper Operations fits better if you prioritize broader integrations; Simply Shipping Protection is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Simply Shipping Protection has more onboarding documentation maturity (124 reviews vs 22), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Extend Shopper Operations typically suits early-stage and growth-mode stores based on its review-base composition (22 reviews). Simply Shipping Protection aligns more with early-stage and growth-mode stores (124 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Extend Shopper Operations and Simply Shipping Protection both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Extend Shopper Operations" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
