Answerbase Product Knowledge vs EKOM

Answerbase Product Knowledge and EKOM are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

On pricing, EKOM offers a free tier (Free plan available) while Answerbase Product Knowledge starts at From $149/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Answerbase Product Knowledge or EKOM cheaper?

EKOM is the cheaper option — it offers a free plan (Free plan available). Answerbase Product Knowledge starts at From $149/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Answerbase Product Knowledge or EKOM?

Answerbase Product Knowledge (5.0★, 11 reviews) and EKOM (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Answerbase Product Knowledge or EKOM?

AppRanks cannot separate these two on rating — both sit at 5.0★. Answerbase Product Knowledge does carry the larger published review base (11 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Answerbase Product Knowledge or EKOM?

Both apps are one-click installs from the Shopify App Store. Answerbase Product Knowledge has the deeper published review base (11 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Answerbase Product Knowledge typically suits early-stage and growth-mode teams based on its published review base (11 reviews). EKOM typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Answerbase Product Knowledge and EKOM?

Migration support varies by app and category. Answerbase Product Knowledge and EKOM both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from EKOM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.