Loading content…
| Metric | Kim: AI Helpdesk & live chat | DSers: Dropship+AliExpress+AI |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 3 | ★ 5k |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 81 new |
| Languages | 1 supported | 6 supported |
| Listed since | Oct 2024 | Oct 2018 |
Kim: AI Helpdesk & live chat and DSers: Dropship+AliExpress+AI are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Kim: AI Helpdesk & live chat at Free to install, DSers: Dropship+AliExpress+AI at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. DSers: Dropship+AliExpress+AI has the larger user base (5,029 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kim: AI Helpdesk & live chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kim: AI Helpdesk & live chat audit • DSers: Dropship+AliExpress+AI audit
| Last updated | — | — |
|---|
| Keyword | Kim | DSers |
|---|---|---|
| ai helpdesk | #6 | #112 |
| ai helpdesk software | #26 | #104 |
| ai live chat | #78 | #236 |
| ai chat support | #155 | #201 |
Not featured in any section recently.
No tracked changes.
| Signal | Kim | DSers |
|---|---|---|
| Average rating | 5.0 ★ (3) | 4.9 ★ (5k) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 40% 30% 20% 11% |
| Reviews · last 7 days | — | +19 |
| Reviews · last 30 days | — | +81 |
| Reviews · last 90 days | — | +358 |
No reviews yet.
Both Kim: AI Helpdesk & live chat and DSers: Dropship+AliExpress+AI offer paid plans only. Kim: AI Helpdesk & live chat starts at Free to install; DSers: Dropship+AliExpress+AI starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kim: AI Helpdesk & live chat (5.0★, 3 reviews) and DSers: Dropship+AliExpress+AI (4.9★, 5,029 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Kim: AI Helpdesk & live chat fits better if you prioritize rating consistency; DSers: Dropship+AliExpress+AI is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. DSers: Dropship+AliExpress+AI has more onboarding documentation maturity (5,029 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Thank you Frankie for his help, he resolve my problem very easily. THANK YOU
This company has helped me a lot with getting my orders out. Their platform makes it easy to create shipping labels and manage everything I need. Their customer service is always there whenever I have questions or need help. I'm still learning how to use all the features, but they've been patient and supportive through
best service , great support
best service ever , great support
J'ai eu une excellente expérience avec le service client de DSers. La personne qui m'a aidée a pris le temps de m'accompagner pour configurer correctement mes produits d'AliExpress dans DSers. Les explications étaient claires, le service était très professionnel et je me suis sentie soutenue tout au long du processus.
Kim: AI Helpdesk & live chat typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). DSers: Dropship+AliExpress+AI aligns more with established stores with steady traffic (5,029 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kim: AI Helpdesk & live chat and DSers: Dropship+AliExpress+AI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kim: AI Helpdesk & live chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
