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Custom Code vs StoreFAQ
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Custom Code | StoreFAQ | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Side-by-side comparison · 24 data points
| Custom Code | StoreFAQ | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Custom Code | StoreFAQ: Product FAQ Chatbot |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 148 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 23 supported |
| Listed since | Oct 2025 | Jan 2024 |
Based on the data on this page, StoreFAQ: Product FAQ Chatbot is the stronger choice for most Shopify App Store merchants — 4.9★ vs Custom Code's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Custom Code at Free, StoreFAQ: Product FAQ Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
StoreFAQ: Product FAQ Chatbot has the larger user base (148 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Custom Code's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to StoreFAQ: Product FAQ Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Custom Code's 0-review base may include the workflow context that matches your specific use case better than StoreFAQ: Product FAQ Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Custom Code audit • StoreFAQ: Product FAQ Chatbot audit
| Last updated | — | — |
|---|
| Keyword | Custom Code | StoreFAQ |
|---|---|---|
| customer engagement chatbot | #238 | #16 |
| customer service chatbot | #240 | #22 |
| customer support chatbot | #238 | #26 |
Not featured in any section recently.
Both Custom Code and StoreFAQ: Product FAQ Chatbot offer paid plans only. Custom Code starts at Free; StoreFAQ: Product FAQ Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. StoreFAQ: Product FAQ Chatbot does carry the larger published review base (148 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. StoreFAQ: Product FAQ Chatbot has the deeper published review base (148 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Custom Code typically suits early-stage and growth-mode teams based on its published review base (0 reviews). StoreFAQ: Product FAQ Chatbot typically suits early-stage and growth-mode teams based on its published review base (148 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Custom Code and StoreFAQ: Product FAQ Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Custom Code" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
