Side-by-side comparison
AI chat agent that answers shopper questions, tracks orders, and hands off to your team
| Metric | ChatterMate AI Chat & Helpdesk | SmartBot: Leading AI Chatbot |
|---|---|---|
| Rating | — | 4.7 ★ |
| Total reviews | 0 | 460 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
On the measured data here, SmartBot leads on more dimensions (4 vs 1). Pick ChatterMate AI Chat & Helpdesk if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: ChatterMate AI Chat & Helpdesk audit • SmartBot: Leading AI Chatbot audit
| Field | ChatterMate AI Chat & Helpdesk | SmartBot |
|---|---|---|
| Tagline | ||
| Listing audit | 91/100 listing audit | 96/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Languages | 1 supported | 11 supported |
|---|
| Listed since | Nov 2025 | Aug 2023 |
|---|
| Listed |
|---|
None
| Keyword | ChatterMate AI Chat & Helpdesk | SmartBot |
|---|---|---|
| ai chat | #96 | #4 |
| ai helpdesk support | #71 | #112 |
| ai helpdesk software | #238 | #68 |
| Signal | ChatterMate AI Chat & Helpdesk | SmartBot |
|---|---|---|
| Average rating | — | 4.7 ★ (460) |
| Rating distribution | 5— 4— 3— 2— 1— | 582% 413% 33% 21% 11% |
No reviews yet.
i like the app very much its great with free plan also
That the bot helps to answer questions the customer may have about the products or the site. They do a good job answering questions. You have to make sure that the bot works and it is a good way to help you improve your store.
Both ChatterMate AI Chat & Helpdesk and SmartBot: Leading AI Chatbot offer a free plan. ChatterMate AI Chat & Helpdesk lists no paid plan with a published price; SmartBot: Leading AI Chatbot lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
AppRanks cannot separate these two on rating, because neither publishes one. SmartBot: Leading AI Chatbot does carry the larger published review base (460 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; SmartBot: Leading AI Chatbot has more published reviews to read for user-reported install experience (460 vs 0).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: ChatterMate AI Chat & Helpdesk has 0 published reviews; SmartBot: Leading AI Chatbot has 460 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. ChatterMate AI Chat & Helpdesk and SmartBot: Leading AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ChatterMate AI Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.