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1. Listing metadata
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| CK | RT | |
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| Description | ||
| Screenshots | images | images |
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| Listed |
| Metric | CK: Abandoned cart on WhatsApp | RT: Zalo Live Chat |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 297 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | — |
| Listed features | ★ 5 | 3 |
| Featured placements | 5 | — |
| Languages | 27 supported | 1 supported |
| Listed since | Jun 2020 | Aug 2021 |
CK: Abandoned cart on WhatsApp and RT: Zalo Live Chat are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: CK: Abandoned cart on WhatsApp at Free plan available, RT: Zalo Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
CK: Abandoned cart on WhatsApp has the larger user base (297 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RT: Zalo Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: CK: Abandoned cart on WhatsApp audit • RT: Zalo Live Chat audit
| Last updated | — | — |
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| Keyword | CK | RT |
|---|---|---|
| live chat | #52 | #11011 |
| chat | #21 | #197 |
| instagram chat | #24 | #203 |
| chat channels | #22 | #220 |
| livechat | #55 | #240 |
Not featured in any section recently.
Both CK: Abandoned cart on WhatsApp and RT: Zalo Live Chat offer paid plans only. CK: Abandoned cart on WhatsApp starts at Free plan available; RT: Zalo Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
CK: Abandoned cart on WhatsApp (5.0★, 297 reviews) and RT: Zalo Live Chat (5.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. CK: Abandoned cart on WhatsApp does carry the larger published review base (297 vs 4). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. CK: Abandoned cart on WhatsApp has the deeper published review base (297 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
CK: Abandoned cart on WhatsApp typically suits early-stage and growth-mode teams based on its published review base (297 reviews). RT: Zalo Live Chat typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. CK: Abandoned cart on WhatsApp and RT: Zalo Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RT: Zalo Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
