Track123 Order Tracking vs Ping
Side-by-side comparison · 24 data points
Track123 Order Tracking
Track123 creates interactive map-based tracking pages that reduce WISMO tickets and drive more sales
Built for ShopifyShopifyFree plan available
At a glance
| Metric | Ping: Order Updates with Alexa | Track123 Order Tracking |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 1.5k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 3 |
| Languages | 1 supported | 14 supported |
| Listed since | Jun 2020 | Jan 2022 |
AppRanks verdict
Generated from live data on this pageBased on the data on this page, Track123 Order Tracking is the stronger choice for most Shopify App Store merchants — 4.9★ vs Ping: Order Updates with Alexa's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Ping: Order Updates with Alexa at Free trial available, Track123 Order Tracking at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Track123 Order Tracking has the larger user base (1,457 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ping: Order Updates with Alexa's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Track123 Order Tracking; mid-market and enterprise merchants with specific feature requirements should evaluate both — Ping: Order Updates with Alexa's 0-review base may include the workflow context that matches your specific use case better than Track123 Order Tracking's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ping: Order Updates with Alexa audit • Track123 Order Tracking audit
1. Listing metadata
Field-level data| Ping | Track123 Order Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
Ping
Track123 Order Tracking
Free
—
STARTER
—
- 50 orders/month
- Real-time sync & tracking
- Branded & multilingual tracking pages
- Shopify native email notification
- Dropshipping mode
- Customer account orders page widget
- Order status page widget
- Basic analytics
Paid #1
Local
1.99
- For merchants who deliver locally
- Send an Alexa alert when order's been received/on the way
- Allow customers to ask for a delivery update
GROWTH
9
- 300 orders/month
- Product recommendations widget
- Apple wallet tracking
- Custom shipping notifications
- Custom shipping status
- PayPal & Stripe integration
- Advanced analytics
- Export shipment data
Paid #2
Basic
9.99
- 'Where's my delivery?' Enable customers to ask for order/delivery updates
- Automated tracking with over 600 couriers
ADVANCED
49
- 2000 orders/month
- Estimated delivery time
- Auto-translate shipment details
- Product recommendation (AI powered)
- Klaviyo, Omnisend integration
- Slack, Gorgias integration
- Webhooks for developer
- Remove the Track123 branding
Paid #3
Advanced
15.99
- Everything in Basic plan
- Notifications: Automatically notify a customer's Alexa enabled device at key points in their orders' delivery
ENTERPRISE
699
- 60,000 orders/month
- All features, plus:
- Custom carrier/platform integration
- Dedicated onboarding support
- Dedicated CS manager
3. Features
As listed by each developerPing
- 'Where's my delivery?', up to date order status
- 'Ping, your order will be delivered today' & more notifications
- Advanced order tracking in customers' Alexa devices
Track123 Order Tracking
- Sync real-time order updates and send automated emails to reduce WISMO tickets.
- Recommend products and show estimated delivery dates to increase store sales.
- Enable dropshipping mode to hide all China info for dropshipping stores.
- Access shipment analytics for deeper insights and data-driven decisions.
- Auto-sync tracking to PayPal and integrate seamlessly with Klaviyo and more.
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryOrder tracking0 shared · 19 total
Ping
- —Analytics
- —API
- —Branded tracking page
- —Carrier masking
- —Custom tracking link
- —Dashboards
- —Estimated delivery date
- —Global tracking
- —Multi-carrier
- —Order export
- —Order lookup page
- —Real-time tracking
- —Translation
- —Automations
- —Custom notifications
- —Real-time notifications
- —SMS
- —Translation
Track123 Order Tracking
- Analytics
- API
- Branded tracking page
- Carrier masking
- Custom tracking link
- Dashboards
- Estimated delivery date
- Global tracking
- Multi-carrier
- Order export
- Order lookup page
- Real-time tracking
- Translation
- Automations
- Custom notifications
- Real-time notifications
- SMS
- Translation
Shipping0 shared · 10 total
Ping
- —Carrier selection
- —Delivery date
- —Multi-language
- —Order sync
- —Branded tracking page
- —Email notifications
- —Order sync
- —Order updates
- —Real-time tracking
- —Shipping analytics
Track123 Order Tracking
- Carrier selection
- Delivery date
- Multi-language
- Order sync
- Branded tracking page
- Email notifications
- Order sync
- Order updates
- Real-time tracking
- Shipping analytics
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Ping | Track123 Order Tracking |
|---|---|---|
| order tracking | #202 | #1 |
6. Featured placements & badges
Editorial visibilityPing0 all-time · 0 recent
Not featured in any section recently.
Track123 Order Tracking3 all-time · 3 recent
- category · Recommended shipping solution appsMay 16, 2026
- category · Recommended orders and shipping appsMay 15, 2026
- home · Get the best apps for your business with Built for ShopifyMay 11, 2026
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsPing · 0 changes
No tracked changes.
Track123 Order Tracking · 2 changes
- Apr 29descriptionListing copy updated
- Apr 14descriptionListing copy updated
9. App details
Long-form description · keyword frequencyPing
The number of households with an Alexa device is the highest it's ever been. Give your customers more control with Ping: Order Updates with Alexa. Ping gives your store a new superpower. Your customers can ask their Alexa device, 'where's my delivery' to get an up to date status on their order. From dispatch to delivery. Alexa devices can also receive notifications for key parts in the delivery. Install Ping: Order Updates with Alexa today.
Top keywords
- alexa5×6.67%
- order3×4.00%
- ping3×4.00%
- alexa device2×2.67%
- customers2×2.67%
- delivery2×2.67%
- device2×2.67%
- order updates2×2.67%
- ping order2×2.67%
- ping order updates2×2.67%
- updates2×2.67%
- updates with alexa2×2.67%
Track123 Order Tracking
Get peace of mind with responsive, expert live chat support. Go beyond basic order tracking with customizable tracking pages and branded emails that boost engagement and loyalty. Centralize multi-carrier shipments with real-time updates and delivery estimates. Enhance post-purchase experiences with Apple Wallet tracking and AI-powered product recommendations. Built with an intuitive, no-code interface, the app is easy to set up and use. Reduce WISMO tickets and drive repeat sales with Track123.
Top keywords
- tracking3×4.23%
Frequently asked
Common questions about this comparisonIs Ping: Order Updates with Alexa or Track123 Order Tracking cheaper?
Both Ping: Order Updates with Alexa and Track123 Order Tracking offer paid plans only. Ping: Order Updates with Alexa starts at Free trial available; Track123 Order Tracking starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Should I choose Ping: Order Updates with Alexa or Track123 Order Tracking?
It depends on what you're optimizing for. Ping: Order Updates with Alexa fits better if you prioritize broader integrations; Track123 Order Tracking is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, Ping: Order Updates with Alexa or Track123 Order Tracking?
Both apps are one-click installs from the Shopify App Store marketplace. Track123 Order Tracking has more onboarding documentation maturity (1,457 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
Ping: Order Updates with Alexa typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Track123 Order Tracking aligns more with early-stage and growth-mode stores (1,457 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between Ping: Order Updates with Alexa and Track123 Order Tracking?
Migration support varies by app and category. Ping: Order Updates with Alexa and Track123 Order Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ping: Order Updates with Alexa" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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