Side-by-side comparison · 24 data points
Understand why returns happen and fix issues with AI-powered insights and actions.
| Return Insights AI | AfterShip Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Reduce return costs and recapture more revenue with automated returns and exchanges
| Metric | Return Insights AI | AfterShip Returns & Exchanges |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 1 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 5 supported |
| Listed since | May 2026 | Feb 2017 |
Return Insights AI edges out AfterShip Returns & Exchanges on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Return Insights AI at Free plan available, AfterShip Returns & Exchanges at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. AfterShip Returns & Exchanges has the larger user base (1,268 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Return Insights AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Return Insights AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — AfterShip Returns & Exchanges's 1,268-review base may include the workflow context that matches your specific use case better than Return Insights AI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Return Insights AI audit • AfterShip Returns & Exchanges audit
| Last updated | — | — |
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| Keyword | Return Insights AI | AfterShip Returns & Exchanges |
|---|---|---|
| returns exchanges | Not ranked | #1 |
| returns | Not ranked | #1 |
| returns and exchanges | Not ranked | #4 |
Not featured in any section recently.
No tracked changes.
Both Return Insights AI and AfterShip Returns & Exchanges offer paid plans only. Return Insights AI starts at Free plan available; AfterShip Returns & Exchanges starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Return Insights AI has the higher average rating (5.0★ from 1 reviews) compared to AfterShip Returns & Exchanges (4.7★ from 1,268 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Return Insights AI fits better if you prioritize rating consistency; AfterShip Returns & Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. AfterShip Returns & Exchanges has more onboarding documentation maturity (1,268 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Return Insights AI typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). AfterShip Returns & Exchanges aligns more with early-stage and growth-mode stores (1,268 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Return Insights AI and AfterShip Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Return Insights AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
