Side-by-side comparison · 24 data points
Specialist returns platform with exchanges, store credit, refunds, label generation & analytics
| 8returns Returns & Exchanges | Rich Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
| Listed | ||
| Last updated | — |
Automate returns & exchanges. Convert refunds to revenue with self-service returns.
| Metric | 8returns Returns & Exchanges | Rich Returns & Exchanges |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 34 | ★ 81 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2022 | Jan 2019 |
8returns Returns & Exchanges edges out Rich Returns & Exchanges on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: 8returns Returns & Exchanges at Free trial available, Rich Returns & Exchanges at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to 8returns Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Rich Returns & Exchanges's 81-review base may include the workflow context that matches your specific use case better than 8returns Returns & Exchanges's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: 8returns Returns & Exchanges audit • Rich Returns & Exchanges audit
| Keyword | 8returns Returns & Exchanges | Rich Returns & Exchanges |
|---|---|---|
| returns exchanges | #16 | #20 |
Both 8returns Returns & Exchanges and Rich Returns & Exchanges offer paid plans only. 8returns Returns & Exchanges starts at Free trial available; Rich Returns & Exchanges starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
8returns Returns & Exchanges has the higher average rating (5.0★ from 34 reviews) compared to Rich Returns & Exchanges (4.7★ from 81 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
8returns Returns & Exchanges holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Rich Returns & Exchanges has the deeper published review base (81 vs 34), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
8returns Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (34 reviews). Rich Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (81 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. 8returns Returns & Exchanges and Rich Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 8returns Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
