AMC's DaVinci: XiPaaS vs Bidirectional — Salesforce

Bidirectional Relationships & Notes - Service Clients In Real Time vs AMC's DaVinci

Side-by-side comparison · 24 data points

Bidirectional Relationships & Notes - Service Clients In Real Time

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Manage relationships and service clients by tree or list. Roll-up object data for use in real-time client communication. Customize action menus per object. Start workflows, open accounts, etc. Create enhanced, searchable, private notes, and so much more.

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1. Listing metadata

Field-level data

	AMC's DaVinci	Bidirectional Relationships & Notes - Service Clients In Real Time
Tagline	“Most contact centers are built around vendor constraints. DaVinci flips that model. It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.”253 chars	“Manage relationships and service clients by tree or list. Roll-up object data for use in real-time client communication. Customize action menus per object. Start workflows, open accounts, etc. Create enhanced, searchable, private notes, and so much more.”254 chars
Description	1160 / 2000 chars58% used	898 / 2000 chars45% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	AMC Technology	sfPlugins
Listed

At a glance

8 metrics · auto-computed

Feature comparison between AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise and Bidirectional Relationships & Notes - Service Clients In Real Time
Metric	AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise	Bidirectional Relationships & Notes - Service Clients In Real Time
Rating	5.0 ★	—
Total reviews	19	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Oct 2013	Sep 2023

Last updated	—	—

3. Features

As listed by each developer

AMC's DaVinci

Orchestrate CRM, CCaaS, and AI in One Layer Connect Salesforce, telephony, and AI services into a unified, real-time interaction experience.
Connect Without Replacing Your Stack Work across existing carriers and CCaaS platforms, no rip-and-replace required.
Real-Time Signal Coordination Capture call events, transcription, and CRM context to power workflows as interactions happen.
AI Applied Where It Matters Route tasks and interactions to the right AI models, controlling cost and outcomes.
Process Once, Use Everywhere Turn a single interaction stream into summaries, QA insights, analytics, and next steps.
Unified Agent Experience in Salesforce Deliver screen pops, call controls, and AI guidance in one workspace without switching systems.
Incremental Modernization, No Disruption Introduce AI, automation, and routing changes in phases without large-scale migrations.
Full Data Ownership and Control Maintain control of interaction data, transcripts, and compliance within your architecture.
Built for Complex, Multi-System Environments Designed for enterprises running hybrid, on-prem, and cloud contact center ecosystems.

Bidirectional Relationships & Notes - Service Clients In Real Time

Manage bidirectional / reciprocal relationships and notes between any two accessible objects in Salesforce with a "Name" field. Explore via tree and list views and reports. Customize almost everything - colors, relationships, labels, and definitions.
Tooltips per relationship object: roll-up as many as ten standard or custom fields. Perfect for servicing clients in real time - with contact info, links, dates, preferences, engagement details and dates, locations, or client / account / financial data.
Create relationships for custom and built-in objects ( with an accessible Name field ), create families, households, centres of influence, networks, trees, and organizational hierarchies. Store relationship-notes of up to 5000 characters for each entry.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	AMC's DaVinci	Bidirectional Relationships & Notes - Service Clients In Real Time
platforms	#7	Not ranked
without switching	#8	Not ranked
productivity	Not ranked	#9
bi-directional	Not ranked	#9
connects	#11	Not ranked

6. App details

Long-form description · keyword frequency

AMC's DaVinci

Most platforms assume your workflows will adapt to them. In reality, your environment is already complex, multiple systems, multiple channels, and competing priorities. DaVinci connects those systems and lets you design experiences that reflect how your business operates, without forcing a platform replacement. Whether you’re integrating new technology, adding functionalities, or planning a migration, DaVinci gives you the tools to make it happen. A layered approach of pre-built, low code/ no code, and completely custom DaVinci apps to cover every use case from basic to highly complex. Explore AI, plug standard out-of-the-box CTI features (screen pop, click to dial,etc), or address specific industry needs without disrupting workflows. With an open API, DaVinci lets you adapt the platform to your requirements, or you can partner with AMC Technology’s Professional Services for a tailored solution. Gain improved efficiency, enhanced customer experiences, and full control over sensitive data—perfect for enterprises aiming to transform modern customer service operations. More Information: https://www.amctechnology.com/integrations/salesforce/

Top keywords

davinci4×2.41%
adapt2×1.20%
code2×1.20%
complex2×1.20%
customer2×1.20%
experiences2×1.20%
multiple2×1.20%
platform2×1.20%
systems2×1.20%
technology2×1.20%
without2×1.20%
workflows2×1.20%

Bidirectional Relationships & Notes - Service Clients In Real Time

Manage and explore reciprocal relationships between any two accessible objects with a "Name" field in tree and list views. Relationships your way: Connect custom and built-in objects, create families, households, centres of influence, networks, trees, and organizational hierarchies. Unleash the power of the relationship: roll-up as many as ten standard or custom fields per object. Hover over a relationship to see vital information from the underlying record. Copy, paste, and click directly from the app - perfect for servicing clients and relationships in real time. Customize your the relationships: choose your own colors, relationship types, labels, and definitions. Create custom menu actions for your relationships and service clients in realtime. Create enhanced, searchable, rich notes. Restrict note visibility by role or permission group. Visit sfPlugins.com for a demo today!

Top keywords

relationships5×3.85%
custom3×2.31%
relationship3×2.31%
clients2×1.54%
objects2×1.54%

Frequently asked

Common questions about this comparison

Is AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Bidirectional Relationships & Notes - Service Clients In Real Time cheaper?

Both AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise and Bidirectional Relationships & Notes - Service Clients In Real Time offer paid plans only. AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise starts at paid; Bidirectional Relationships & Notes - Service Clients In Real Time starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Bidirectional Relationships & Notes - Service Clients In Real Time?

AppRanks cannot separate these two on rating, because neither publishes one. AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise does carry the larger published review base (19 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Bidirectional Relationships & Notes - Service Clients In Real Time?

Both apps are one-click installs from the Salesforce AppExchange. AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise has the deeper published review base (19 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise typically suits early-stage and growth-mode teams based on its published review base (19 reviews). Bidirectional Relationships & Notes - Service Clients In Real Time typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Bidirectional Relationships & Notes - Service Clients In Real Time vs AMC's DaVinci

Bidirectional Relationships & Notes - Service Clients In Real Time

1. Listing metadata

AMC's DaVinci

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Bidirectional Relationships & Notes - Service Clients In Real Time cheaper?

Should I choose AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Bidirectional Relationships & Notes - Service Clients In Real Time?

Which is faster to set up, AMC's DaVinci: XiPaaS for Contact Centers- Hybrid, Cloud & On-Premise or Bidirectional Relationships & Notes - Service Clients In Real Time?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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