Q!365 | Integrate vs SmartConnect solution — Salesforce

Q!365 | Integrate Microsoft 365, Teams & SharePoint vs SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

Side-by-side comparison · 24 data points

Q!365 | Integrate Microsoft 365, Teams & SharePoint

5.0·22reviews

Keep your focus on Salesforce while directly accessing your data in Teams, SharePoint sites, and Document Libraries. Easily work with the latest file versions with just one click. Compatible with all Salesforce Editions, including Mobile and Communities.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Q!365 \| Integrate Microsoft 365, Teams & SharePoint	SmartConnect solution for Cisco Contact Center \| CTI \| AI NLP Omnichannel chat
Tagline	“Keep your focus on Salesforce while directly accessing your data in Teams, SharePoint sites, and Document Libraries. Easily work with the latest file versions with just one click. Compatible with all Salesforce Editions, including Mobile and Communities.”254 chars	“SmartConnect for Cisco Contact Centre is a solution that seamlessly connects Salesforce CRM with Cisco Contact Centre in the most incredible way possible. It unifies agents' experience into a single user interface making customer interactions efficient”252 chars
Description	1200 / 2000 chars60% used	1187 / 2000 chars59% used
Screenshots	—	—
Languages	nlenfrdeit+1 more	en
Platforms	Salesforce	Salesforce
Developer	QKom GmbH	Maaz Technologies

At a glance

8 metrics · auto-computed

Feature comparison between Q!365 | Integrate Microsoft 365, Teams & SharePoint and SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat
Metric	Q!365 \| Integrate Microsoft 365, Teams & SharePoint	SmartConnect solution for Cisco Contact Center \| CTI \| AI NLP Omnichannel chat
Rating	5.0 ★	—
Total reviews	22	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 17 tiers	1 tier
Listed features	★ 7	3
Languages	6 supported	1 supported
Listed since	Nov 2019	Jun 2022

Listed	November 11, 2019	June 17, 2022

Last updated	—	—

3. Features

As listed by each developer

Q!365 | Integrate Microsoft 365, Teams & SharePoint

Connect Link contents like documents, folders and more from within your Microsoft ecosystem to your Salesforce records in an easy and intuitive way - on desktop and mobile!
Co-edit Work seamlessly on your files and documents in just one click while staying in your main driving system: Salesforce.
Activate your invest Unlock the full potential of your current investments in both clouds and take a deep dive into the world of Q!365.
Collaborate on Teams Chat Bring inline Teams Chat capabilities to all standard and custom objects. Enhance each chat with record related informations. Streamline communications in the whole corporation from within Salesforce.
Integrate Teams Meetings Plan, schedule & distribute Teams Meetings, Webinars, Virtual Appointments and Town Halls straight from within Salesforce.
Simplify Teams Telephony See your contacts' Teams availability statuses and be able to initiate audio and video calls right from your Record Page.
Automate Use our utilities in Salesforce Triggers, Flows and your own custom components to automate the world and create new Teams, Channels, Threads & Notifications, Sites & Libraries, Folders and much more...

SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

SmartConnect solution has an instinctual interface where agents can handle voice, case, email and all omni-channel interactions seamlessly within Salesforce, eliminating the need of using multiple applications and thereby increasing teams' efficiency
Helps in improving customer experience as it immediately recognizes inbound customers, reduces average handle time (AHT), streamlines case management, optimizes caller routing so that each customer is put in touch with the right agent every single time.
Increases productivity by intelligently switching between omni-channels and Cisco connector. Few other features that are worth mentioning are: AI NLP Omnichannel Chat, converses in 40+ languages, Advanced Reporting and Analytics, automatic call logging

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Q!365 \| Integrate Microsoft 365, Teams & SharePoint	SmartConnect solution for Cisco Contact Center \| CTI \| AI NLP Omnichannel chat
microsoft 365	#2	Not ranked
advance	Not ranked	#4
teams	#6	Not ranked
microsoft teams	#8	Not ranked
contact	Not ranked	#112

6. App details

Long-form description · keyword frequency

Q!365 | Integrate Microsoft 365, Teams & SharePoint

The vision of Q!365 Discover the seamless blend of Microsoft Office 365's diverse collaboration tools and Salesforce's structure, robust automation and organized workflows. Why compromise when you can have the advantages of both? Leverage Q!365 to streamline Microsoft 365 and boost Salesforce's strengths. This enables your users to work efficiently within a unified cloud platform, ensuring productivity and focus on their tasks. Q!365 handles the distribution. Q!365 offers user-friendly Lightning components to access Microsoft 365 data. Salesforce Developers can take advantage of the extensive Microsoft Graph API and tailor customized interconnected processes & automations between Salesforce and Microsoft 365. We frequently utilize our expertise to condense actions in our utility classes into a single line of code. Set up Inheritance for routine tasks such as attaching documentation to your Opportunity based on chosen products. This allows the Product Manager to handle tagging, ensuring your Sales team always has instant access to the latest information. Introducing the QKom team, a dedicated group of experts and enthusiasts passionate about Salesforce and Microsoft 365.

Top keywords

3658×4.60%
microsoft6×3.45%
microsoft 3654×2.30%
salesforce3×1.72%
access2×1.15%
ensuring2×1.15%
salesforce and microsoft2×1.15%
salesforce's2×1.15%
tasks2×1.15%
team2×1.15%

SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

Maaz SmartConnect is powerful connector which streamlines contact handling by unifying all contact channels for the agents. This in turn makes the entire process incredibly efficient as the agent spends less time in switching between applications and can focus more on providing resolution to customers. Maaz Technologies works thoroughly with Salesforce to integrate unique capabilities enabling companies to increase productivity, enhance customer experience and make better decisions to grow companies to new heights and achieve unthinkable. Benefits: - Replace screen switching with instinctual interface - Make call handling process efficient by identifying callers, displaying their information in automatic screen pops - Matching callers instantly with existing records and searching them when required dynamically - OneClick solution for agents to call a phone number by a single click once connected to CRM either from CRM and search console - Smooth call transfers and conference call is also available with other agents and supervisors. - AI NLP Omni-channel chat solution includes: Webchat, email, SMS, Facebook, Twitter, mobile and WhatsApp - Advance Analytics and Reporting

Top keywords

call4×2.33%
agents3×1.74%
callers2×1.16%
companies2×1.16%
contact2×1.16%
crm2×1.16%
efficient2×1.16%
handling

Frequently asked

Common questions about this comparison

Is Q!365 | Integrate Microsoft 365, Teams & SharePoint or SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat cheaper?

Both Q!365 | Integrate Microsoft 365, Teams & SharePoint and SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat offer paid plans only. Q!365 | Integrate Microsoft 365, Teams & SharePoint starts at paid; SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Q!365 | Integrate Microsoft 365, Teams & SharePoint or SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat?

AppRanks cannot separate these two on rating, because neither publishes one. Q!365 | Integrate Microsoft 365, Teams & SharePoint does carry the larger published review base (22 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Q!365 | Integrate Microsoft 365, Teams & SharePoint or SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat?

Both apps are one-click installs from the Salesforce AppExchange. Q!365 | Integrate Microsoft 365, Teams & SharePoint has the deeper published review base (22 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Q!365 | Integrate Microsoft 365, Teams & SharePoint typically suits early-stage and growth-mode teams based on its published review base (22 reviews). SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Q!365 | Integrate Microsoft 365, Teams & SharePoint vs SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

Q!365 | Integrate Microsoft 365, Teams & SharePoint

1. Listing metadata

SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Q!365 | Integrate Microsoft 365, Teams & SharePoint or SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat cheaper?

Should I choose Q!365 | Integrate Microsoft 365, Teams & SharePoint or SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat?

Which is faster to set up, Q!365 | Integrate Microsoft 365, Teams & SharePoint or SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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