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Urban-Hawks vs ServiceMax Asset 360 for Salesforce
Side-by-side comparison · 24 data points
Urban-Hawks
Urban-Hawks is cloud-based field service web application. Giving companies an ability to increase profitability, generate more revenue, simplify processes & increase customer satisfaction. Urban Hawks helps to increase daily work order completion.
Shopifypaid
ServiceMax Asset 360 for Salesforce
Asset 360 is the only end-to-end field service solution that covers the complete asset life cycle from personalized customer care to asset-centric service delivery - brought to you in cooperation by the market leaders ServiceMax and Salesforce.
Shopifypaid
At a glance
| Metric | ServiceMax Asset 360 for Salesforce | Urban-Hawks |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 6 | ★ 9 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | 3 | 3 |
| Languages | 9 supported | 1 supported |
| Listed since | Sep 2020 | Jul 2017 |
AppRanks verdict
Generated from live data on this pageServiceMax Asset 360 for Salesforce and Urban-Hawks are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: ServiceMax Asset 360 for Salesforce at paid, Urban-Hawks at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ServiceMax Asset 360 for Salesforce audit • Urban-Hawks audit
1. Listing metadata
Field-level data| ServiceMax Asset 360 for Salesforce | Urban-Hawks | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
ServiceMax Asset 360 for Salesforce
Urban-Hawks
Paid #1
Default Plan
50
Default Plan
29
3. Features
As listed by each developerServiceMax Asset 360 for Salesforce
- NATIVELY BUILT ON SALESFORCE FIELD SERVICE: A complete field service offering developed on standard Salesforce objects – no integration needed
- FULL ASSET VISIBILITY: Get instant access to asset data and leverage insights into your install base, warranties, service contracts and asset performance to maximize equipment uptime and reduce maintenance costs
- BUILT-IN PROCESSES: Faster Time to Value and improved productivity with preconfigured templates and industry best practices.
Urban-Hawks
- DESIGNED TO TAKE YOUR BUSINESS TO THE NEXT LEVEL THE SECTORS WE SERVE: Smart Cities Life Sciences & Medical Telecom Facilities Management (HVAC) Manufacturing Retail Oil & Gas Same business, same team, operating in a new and dynamic way.
- END TO END FIELD SERVICE MANAGEMENT A features rich software including, scheduling, dispatching, invoicing, asset management & much more. Generating, quotes, invoices or tracking & more is possible in real time whether in the office or in the field.
- COMPLETE INTEGRATION INTO SALESFORCE.COM This ensures mobile, secure, cloud-based, low-cost subscription. Companies of 10 to 10,000 technicians can increase profitability, simplify processes & increase customer satisfaction. Discover a new approach.
4. Categories & rankings
Shared categories on the same row · in-category position inlineServiceMax Asset 360 for Salesforce
Urban-Hawks
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | ServiceMax Asset 360 for Salesforce | Urban-Hawks |
|---|---|---|
| e signature | Not ranked | #93 |
| contract | Not ranked | #119 |
| order form | Not ranked | #119 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsServiceMax Asset 360 for Salesforce · 1 changes
- Apr 13descriptionListing copy updated
Urban-Hawks · 1 changes
- Apr 13descriptionListing copy updated
9. App details
Long-form description · keyword frequencyServiceMax Asset 360 for Salesforce
Maximize Asset Performance & Differentiate with Service: ServiceMax and Salesforce joined forces to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets on the world’s #1 CRM platform. Natively built on Salesforce Field Service, Asset 360 delivers complete visibility into assets in the field so companies can maximize asset performance. This new insight empowers service leaders to shift to outcome-based business strategies that propel their business forward in an age where service is a leading differentiator. Key capabilities include: * Warranty & Contract Management * Entitlement Automation * Parts, Returns & Depot Repair Management * No-Code Service Process Manager * Asset Management * Scheduling & Optimization * Case & Work Order Management * Mobile Field Service App * Service Analytics Extend your field service application and get even more value from ServiceMax Asset 360 for Salesforce with: * Customer Self Service & Contractor Communities to connect you to customers and third-party resources * Secure, real-time communication for instant troubleshooting in the field
Top keywords
- service9×6.00%
- asset5×3.33%
- field5×3.33%
- management4×2.67%
- field service3×2.00%
- salesforce3×2.00%
- 3602×1.33%
- asset 3602×1.33%
- asset performance2×1.33%
- assets2×1.33%
- business2×1.33%
- maximize2×1.33%
Urban-Hawks
Urban-Hawks is a features rich software which helps you achieve revenue targets & service goals to optimize efficiency level. A FEATURES RICH APPLICATION: PLATFORM CAPABILITY Mobile Enabled (IOS & Android) Multi-language Offline Support Multi-Currency ASSET TRACKING & MANAGEMENT Asset Management Warranty Coverage Contracts Coverage CLIENT AND LOCATION MANAGEMENT Account & Contact Management Service Location Management REPORTS & DASHBOARDS Dashboards Analytics SERVICE PORTAL Customer Service Portal Third Party Service Portal SCHEDULING Scheduling Dispatching ESTIMATES & JOBS Product Catalogue Product & Parts Pricing Customer Ticket Management Field Enabled Warranty Field Enabled Contracts Entitlement Work Order Management Mobile Debrief Mobile Signature Capture Mobile Job History Service Quotes Invoice Creation Invoice Tracking Technician Time Tracking Customized Service Report FIELD INVENTORY & PARTS ORDERS Van Stock Management Parts Return Parts Order & Fulfilment FLEET TRACKING Geo-Fencing Fleet Tracking Indoor Tracking Employee Tracking Trip Management Live Tracking with Historic Replay
Top keywords
- management9×6.67%
- tracking8×5.93%
- service7×5.19%
- mobile4×2.96%
- parts4×2.96%
- enabled3×2.22%
- field3×2.22%
- portal3×2.22%
- service portal3×2.22%
- asset2×1.48%
- contracts2×1.48%
- coverage2×1.48%
Frequently asked
Common questions about this comparisonIs ServiceMax Asset 360 for Salesforce or Urban-Hawks cheaper?
Both ServiceMax Asset 360 for Salesforce and Urban-Hawks offer paid plans only. ServiceMax Asset 360 for Salesforce starts at paid; Urban-Hawks starts at paid. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, ServiceMax Asset 360 for Salesforce or Urban-Hawks?
ServiceMax Asset 360 for Salesforce (5.0★, 6 reviews) and Urban-Hawks (5.0★, 9 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Should I choose ServiceMax Asset 360 for Salesforce or Urban-Hawks?
It depends on what you're optimizing for. ServiceMax Asset 360 for Salesforce fits better if you prioritize broader integrations; Urban-Hawks is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, ServiceMax Asset 360 for Salesforce or Urban-Hawks?
Both apps are one-click installs from the Salesforce AppExchange marketplace. Urban-Hawks has more onboarding documentation maturity (9 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Salesforce AppExchange stores?
ServiceMax Asset 360 for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). Urban-Hawks aligns more with early-stage and growth-mode stores (9 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between ServiceMax Asset 360 for Salesforce and Urban-Hawks?
Migration support varies by app and category. ServiceMax Asset 360 for Salesforce and Urban-Hawks both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ServiceMax Asset 360 for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.