Side-by-side comparison · 24 data points
Axialys CCaaS provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions
| Axialys CCaaS | eShopSync for BigCommerce | |
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Integrate BigCommerce and Salesforce CRM to sync the users,products, categories, and orders on a real-time basis. The guest-checkout sync is also available. It works with B2B Concept and ability to integrate multiple stores into your single Salesforce org
| Metric | Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration | eShopSync for BigCommerce |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 3 | ★ 34 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 2 tiers |
| Listed features | 3 | ★ 4 |
| Languages | 2 supported | 1 supported |
| Listed since | Dec 2018 | Feb 2022 |
Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration and eShopSync for BigCommerce are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration at paid, eShopSync for BigCommerce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration audit • eShopSync for BigCommerce audit
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| Keyword | Axialys CCaaS | eShopSync for BigCommerce |
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| contact | #96 | Not ranked |
Both Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration and eShopSync for BigCommerce offer paid plans only. Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration starts at paid; eShopSync for BigCommerce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration (5.0★, 3 reviews) and eShopSync for BigCommerce (5.0★, 34 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration fits better if you prioritize broader integrations; eShopSync for BigCommerce is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. eShopSync for BigCommerce has more onboarding documentation maturity (34 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). eShopSync for BigCommerce aligns more with early-stage and growth-mode stores (34 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration and eShopSync for BigCommerce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Axialys CCaaS : CTI, IVR, ACD real-time monitoring, NativePhone integration" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
