Unbabel Connector for vs Language I/O Social — Salesforce

Unbabel Connector for Salesforce vs Language I/O Social Messaging Chat Translation

Side-by-side comparison · 24 data points

Unbabel Connector for Salesforce

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A secure, human-in-the-loop translation solution powered by Tower LLM, trained on customer support content. We combine AI efficiency with human quality assurance for seamless multilingual communication.

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1. Listing metadata

Field-level data

	Unbabel Connector for Salesforce	Language I/O Social Messaging Chat Translation
Tagline	“A secure, human-in-the-loop translation solution powered by Tower LLM, trained on customer support content. We combine AI efficiency with human quality assurance for seamless multilingual communication.”202 chars	“Language IO for Enhanced Chat is the most secure and business-accurate real-time translation solution for customer service with zero data retention.”148 chars
Description	927 / 2000 chars46% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	arnlenfifr+12 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Unbabel	Language IO

At a glance

6 metrics · auto-computed

Feature comparison between Unbabel Connector for Salesforce and Language I/O Social Messaging Chat Translation
Metric	Unbabel Connector for Salesforce	Language I/O Social Messaging Chat Translation
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	6	6
Languages	17 supported	16 supported
Listed since	Aug 2018	Jul 2022

Listed	August 10, 2018	July 28, 2022

Last updated	—	—

3. Features

As listed by each developer

Unbabel Connector for Salesforce

Powered by state-of-the-art AI and human-in-the-loop expertise, Unbabel delivers enterprise-scale translations. We help you serve customers in any language with fast, native-quality translations of your support communications.
Boost your CSAT scores by helping your global customers in their own language without changing your Salesforce workflow.
Our customized translations and sophisticated tone of voice controls mean that you always sound like yourself in every language.
By utilizing translation memory technology Unbabel has a unique and secure that not only utilizes glossaries but TM’s to give your translations more context and thus the highest quality.
High security platform with ISO/IEC 27001:2022, ISO 9001, GDPR compliant, CCPA compliant, and EU–US Data Privacy Framework certified, include only system in its class with secure, monitored real-time live translator for our HITL services.
Unbabel COMET is an open-source neural framework and metric for automated machine translation (MT) evaluation. It more accurately predict human judgments of translation quality, outperforming older metrics like BLEU.

Language I/O Social Messaging Chat Translation

Airtight security: Automatically masks PII before translation and never stores any customer data. Compliant with all the latest security standards including GDPR, ISO 27001, PCI and CCPA. Integrates only with MT engines that agree not to store any data.
High accuracy: Intelligently selects the best model for every conversation from world’s leading MT engines like Google and DeepL, vetted for your security. Delivers context-aware translations in your brand voice, even for jargon, slang and typos.
Easy setup: Natively built for Salesforce Enhanced Chat. Setup takes less than 24 hours. Accurately translate in 150+ languages virtually overnight, right within Salesforce, without disruption to existing processes and workflows.
Reduce costs: Expand to new markets, improve operational flexibility and save costs — all with your current team, without hiring multilingual agents. Get one-time translations of frequently used messaging to reuse when you need, saving time and money.
No disruptions: Even while tackling high support volumes, off-season lulls, translation engine outages and everything else, you’ll always get instant, high-quality translation for your ongoing messaging conversations.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Unbabel Connector for Salesforce	Language I/O Social Messaging Chat Translation
translations	#12	Not ranked
ai translation that	#12	Not ranked

6. App details

Long-form description · keyword frequency

Unbabel Connector for Salesforce

Customers are happier interacting in their native language. Timely multilingual support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT. Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives. Global enterprise businesses trust Unbabel to deliver native-quality translations of customer support tickets at scale. With Unbabel, Skyscanner saw its CSAT increase from 75% to 92% in a year. Unbabel for Salesforce helps your enterprise delight customers and empower teams in every language you need. Unbabel for Salesforce requires an account and subscription. To learn more and see if Unbabel is right for your business, please email [email protected] or visit https://unbabel.com/integrations/salesforce/.

Top keywords

unbabel8×5.84%
language3×2.19%
salesforce3×2.19%
support3×2.19%
bring2×1.46%
com2×1.46%
csat2×1.46%
customer2×1.46%
customers2×1.46%
enterprise2×1.46%
happier2×1.46%
skills2×1.46%

Language I/O Social Messaging Chat Translation

Language IO is the most secure and business-accurate translation platform native to Salesforce. Language IO enables your customer service agents to support customers in any language in real time, no language skills or additional hiring needed. Agents can chat with global customers in 150+ languages within the Salesforce environment, without changing their existing processes or switching windows. Language IO aggregates the world’s leading neural machine translation (NMT) engines and layers our AI on top of them. For each translation request that comes through to our server, our AI intelligently detects the best model based on the domain, language pair, etc., and ensures you always get the best translation possible. With in-transit PII masking and zero data retention, we’re the most secure translation solution for Salesforce. We’re compliant with the latest security standards like ISO-27001, GDPR, CCPA and PCI-DSS. Unlike other translation management systems or AI translation providers, there’s no need for painful onboarding or training. Setup takes less than 24 hours, and you can get your enterprise up and running with live, real-time chat translations in less than a day.

Top keywords

translation7×3.80%
language6×3.26%
ai3×1.63%
io3×1.63%
language io3×1.63%
salesforce3×1.63%
agents2×1.09%
chat2×1.09%

Frequently asked

Common questions about this comparison

Is Unbabel Connector for Salesforce or Language I/O Social Messaging Chat Translation cheaper?

Both Unbabel Connector for Salesforce and Language I/O Social Messaging Chat Translation offer paid plans only. Unbabel Connector for Salesforce starts at paid; Language I/O Social Messaging Chat Translation starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Unbabel Connector for Salesforce or Language I/O Social Messaging Chat Translation?

AppRanks cannot recommend one over the other from published marketplace data: the Salesforce AppExchange does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.

Which is faster to set up, Unbabel Connector for Salesforce or Language I/O Social Messaging Chat Translation?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly, and the Salesforce AppExchange publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Unbabel Connector for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Language I/O Social Messaging Chat Translation typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Unbabel Connector for Salesforce and Language I/O Social Messaging Chat Translation?

Migration support varies by app and category. Unbabel Connector for Salesforce and Language I/O Social Messaging Chat Translation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Language I/O Social Messaging Chat Translation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Unbabel Connector for Salesforce vs Language I/O Social Messaging Chat Translation

Unbabel Connector for Salesforce

1. Listing metadata

Language I/O Social Messaging Chat Translation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Unbabel Connector for Salesforce or Language I/O Social Messaging Chat Translation cheaper?

Should I choose Unbabel Connector for Salesforce or Language I/O Social Messaging Chat Translation?

Which is faster to set up, Unbabel Connector for Salesforce or Language I/O Social Messaging Chat Translation?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Unbabel Connector for Salesforce and Language I/O Social Messaging Chat Translation?

See full keyword rankings, install trends, and weekly alerts

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