The call
Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce and Titan - Salesforce Forms, Document Generation, Signatures, Web apps are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing
Pricing entry tiers: Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce at paid, Titan - Salesforce Forms, Document Generation, Signatures, Web apps at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Review base
Titan - Salesforce Forms, Document Generation, Signatures, Web apps has the larger user base (317 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Social25 - Connect WhatsApp, Instagram DM's en Facebook messenger to Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Who should pick what
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
How this is generated
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
