Freight vs FinancialForce — Salesforce

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers vs FinancialForce Customer Success Cloud

Side-by-side comparison · 24 data points

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers

5.0·110reviews

Run dispatch, tracking, load boards, and invoicing from one screen — natively inside Salesforce. Built for carriers, brokers, and shippers. No contract. Live in 14 days.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers	FinancialForce Customer Success Cloud
Tagline	“Run dispatch, tracking, load boards, and invoicing from one screen — natively inside Salesforce. Built for carriers, brokers, and shippers. No contract. Live in 14 days. ”170 chars	“Certinia helps you orchestrate customer success best-practices across the entire enterprise. Break down silos and connect the entire customer journey, from opportunity to renewal. Drive predictable outcomes for your customers & for your business. ”250 chars
Description	926 / 2000 chars46% used	1119 / 2000 chars56% used
Screenshots	—	—
Languages	arendeitpt+3 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	ASUCCINI

At a glance

8 metrics · auto-computed

Feature comparison between Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers and FinancialForce Customer Success Cloud
Metric	Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers	FinancialForce Customer Success Cloud
Rating	5.0 ★	—
Total reviews	110	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	8
Languages	8 supported	16 supported
Listed since	Apr 2017	Apr 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs FinancialForce Customer Success Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers at paid, FinancialForce Customer Success Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers has the larger user base (110 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. FinancialForce Customer Success Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers; mid-market and enterprise admins with specific feature requirements should evaluate both — FinancialForce Customer Success Cloud's 0-review base may include the workflow context that matches your specific use case better than Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers audit • FinancialForce Customer Success Cloud audit

Listed	April 10, 2017	April 18, 2025

Last updated	—	—

3. Features

As listed by each developer

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers

Built for Your Operation, Not Someone Else's — Carrier, broker, or shipper — FTM configures to your exact workflow. No one-size-fits-all. No workarounds. Just your process, running inside Salesforce.
DAT. Truckstop. QuickBooks. TForce. Trucker Tools. Azuga. — FTM connects natively to the tools your team already uses. No middleware. No duplicate entry. One platform, fully wired.
BOLs, Invoices, and Rate Cons — Generated in One Click — Stop building documents manually. FTM auto-generates your freight paperwork the moment a load hits the right status. Your team moves on before the ink dries.
Know Where Every Load Is. Right Now. — Live dispatch dashboards show every driver, every load, every status — no calls, no guesswork. Built-in Salesforce reporting means no extra BI tool needed.
Grows With You — From 5 Trucks to 500 — FTM runs 300-truck fleets and solo dispatchers on the same platform. Add users, loads, and data without hitting a ceiling or changing systems.
Enterprise Security. Salesforce Infrastructure. — Your freight data sits inside Salesforce's SOC 2-compliant cloud — the same infrastructure trusted by the world's largest companies. Not a startup server.
Live in 14 Days — We Handle the Setup — Our team configures your org, migrates your data, and trains your dispatcher. You don't manage an implementation. You just show up and run freight.
Drivers Update From Their Phone. You See It Instantly. — No app download required. Drivers log status, upload PODs, and check routes from any device. Check-calls become optional.
No Contract. No Risk. Live in 14 Days or First Month Free. — If FTM isn't faster than what you're using now within 14 days of go-live, we refund your first month. Cancel anytime. No lock-in.

FinancialForce Customer Success Cloud

PROVIDE ONE VALUE JOURNEY WITH ONE VOICE Capture customer value objectives at the opportunity phase and carry through (and update) those objectives at every phase of the customer journey (implementation, adoption, expansion, renewal).
MONITOR CUSTOMER SUCCESS PERFORMANCE Equips Customer Success Managers (CSMs) with a powerful dashboard powered by embedded analytics to track playbook usage and effectiveness.
MANAGE SUCCESS PLANS & VALUE OBJECTIVES Create and manage success plans aligned with customers’ business needs. Using customizable templates or automated flows, CSMs can track progress in the Success Tracker UI, record notes, and monitor account history.
RESOURCE SELECTION Select resources based on role, capacity, skills, and experience to expose customers to most suitable resources while reducing cost-to-serve, particularly in a pooled team environment.
STREAMLINED PLAYBOOK MANAGEMENT Create, manage, and execute playbooks that drive ideal customer outcomes. Get a dedicated UI for managing playbook tasks including a best practice catalog, enabling teams to replicate successful strategies across accounts.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers	FinancialForce Customer Success Cloud
avoid the 500	#12	#81

6. App details

Long-form description · keyword frequency

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers

Your dispatchers shouldn't need 6 tabs to move one load. FTM puts dispatch, tracking, load boards, and invoicing into one Salesforce screen. ✓ Carriers — Live GPS, automated check-calls, auto-invoicing on delivery ✓ Brokers — Post to DAT, match carriers, update customers — inside FTM ✓ Shippers — Real-time visibility from pickup to delivery, in your Salesforce org 100% native — not a bolt-on. No middleware, no duplicate entry, no extra IT. • AI-powered LTL matching and bid scoring • One-click BOL, invoice, and rate confirmation generation • DAT, Truckstop, TForce, Trucker Tools, and Azuga integrations • Driver and carrier self-serve portals • Real-time dispatch console with route optimization • Custom dashboards and reports — no BI tool needed No contract. Cancel anytime. We'll have your team dispatching live loads inside FTM within 14 days — or your first month is on us. Trusted on 5 continents since 2016.

Top keywords

ftm3×2.26%
carriers2×1.50%
dat2×1.50%
delivery2×1.50%
dispatch2×1.50%
inside2×1.50%
inside ftm2×1.50%
live2×1.50%
load2×1.50%
real-time2×1.50%
salesforce2×1.50%

FinancialForce Customer Success Cloud

MEET CERTINIA CUSTOMER SUCCESS CLOUD Orchestrate customer success across your enterprise with this powerful digital solution. COLLABORATE ACROSS THE ENTERPRISE Empower your teams—from Sales, Service, Success and Support—to collaborate on customer success activities and drive predictable outcomes. GATHER CUSTOMER INTELLIGENCE Gain a 360° view of customer engagement and unlock actionable insights for future planning. Understand key metrics like revenue, costs, and customer lifetime value. OPERATIONALIZE BEST PRACTICES Standardize and optimize customer success with a simple, repeatable approach. Continuously refine best practices based on unique customer journeys. LEVERAGE A SIMPLE DASHBOARD Codify customer journeys and optimize success with an easy-to-use digital dashboard. Bring CS teams onto Salesforce for seamless management. COORDINATE ACTION Transform insights into action. Pair every piece of customer intelligence with the right stakeholders to enhance the CX. AVOID “HEROIC ACTS OF ACCOUNT MANAGEMENT” Manage the entire customer lifecycle & identify risks early to avoid "heroic" interventions.

Top keywords

customer11×7.38%
success6×4.03%
customer success4×2.68%
action2×1.34%
avoid2×1.34%
avoid heroic2×1.34%
collaborate2×1.34%
customer intelligence2×1.34%

Frequently asked

Common questions about this comparison

Is Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers or FinancialForce Customer Success Cloud cheaper?

Both Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers and FinancialForce Customer Success Cloud offer paid plans only. Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers starts at paid; FinancialForce Customer Success Cloud starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers or FinancialForce Customer Success Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers does carry the larger published review base (110 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers or FinancialForce Customer Success Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers has the deeper published review base (110 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers typically suits early-stage and growth-mode teams based on its published review base (110 reviews). FinancialForce Customer Success Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers vs FinancialForce Customer Success Cloud

Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers

1. Listing metadata

FinancialForce Customer Success Cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers or FinancialForce Customer Success Cloud cheaper?

Should I choose Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers or FinancialForce Customer Success Cloud?

Which is faster to set up, Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers or FinancialForce Customer Success Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Freight Transportation Manager, TMS for Carriers, Brokers, Shippers, Dispatchers and FinancialForce Customer Success Cloud?