Which works better for small vs large Salesforce AppExchange admins?

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Alfred typically suits early-stage and growth-mode teams based on its published review base (19 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

ScreenMeet video vs Alfred — Salesforce

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK vs Alfred

Side-by-side comparison · 24 data points

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

5.0·5reviews

Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet.

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1. Listing metadata

Field-level data

	ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK	Alfred
Tagline	“Salesforce’s choice for collaboration delivers better customer experiences and increases CSAT, FCR, and AOV. ScreenMeet is embedded in the Salesforce platform for a seamless experience, and Salesforce is an investor in and customer of ScreenMeet. ”247 chars	“Vinton automatically captures meetings from Zoom, Teams, Meet, Slack, plus VoIP phone calls, in-person meetings and voice notes, turning every conversation into structured Salesforce data, insights and follow-ups. ”214 chars
Description	1193 / 2000 chars60% used	1145 / 2000 chars57% used
Screenshots	—	—
Languages	enfrdeitja+6 more	nlenfrdeda+10 more
Platforms	Salesforce	Salesforce
Developer	Projector.is, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK and Alfred
Metric	ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK	Alfred
Rating	5.0 ★	5.0 ★
Total reviews	5	★ 19
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	★ 2 tiers
Listed features	6	★ 9
Languages	11 supported	15 supported
Listed since	Nov 2017	May 2023

Listed	November 15, 2017	May 10, 2023

Last updated	—	—

3. Features

As listed by each developer

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

The ScreenMeet platform completes digital transformation initiatives for Salesforce Sales Cloud and Service Cloud customers. Contact center agents can remotely connect with customers on any device on any OS, on the web, or in applications.
SOPHISTICATED YET SIMPLE TO USE *No downloads *Embedded in your Salesforce instance *Launch in a single click *Connect in seconds *Sleek UX *Multi-channel support *Automated session data logging
ENTERPRISE-GRADE *Built on Amazon Web Services (AWS), the leading cloud solution *Data transmission: TLS and DTLS 1.2+, AES-256-bit encryption *SOC2 Type 2 certified *Authentication with Salesforce for added security *Store data in your cloud in Geo
ROI IN MONTHS *3x more usage *No CapEx *No maintenance fees *No forced upgrades *No maximum concurrent users *No charge for unused licenses *Almost no extra training time *Customer Success Team included
Meet the product suite that simplifies customer experience. More Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session logging delivers reporting and insights into tickets.
ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities to any object record page. Authentication via users’ Salesforce credentials allows admins to easily manage and provision access.

Alfred

*Maximize Efficiency: Work Faster* Let Vinton take notes and capture data during meetings. Pause and resume recordings. Automatically generate summaries, follow-ups, next steps directly in Salesforce against relevant Lead, Contact, Account, etc. records.
*Enhanced Visibility: Work Smarter* Gain visibility into interactions with prospects, customers, partners etc. Make better decisions, uncover trends, refine strategies, boost productivity. Use templates for context-specific insights.
*Automate follow-ups and updates* Use Field Agent to set up object-level rules & field-level prompts to create and manage auto-updates after every conversation, reducing time on CRM admin.
*Continuous Coaching: Always be learning* Vinton’s AI-driven coaching intelligence gives areas of improvement, training teams to deliver more effective engagements. "Ask Vinton" to engage in a Q&A about your meeting.
*Ready Your Org for Advanced AI* Create the data foundation needed for Agentforce / Claudeforce by turning conversations into Salesforce data. Hypercustomizable so you can "bring your own" enterprise AI account.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK	Alfred
updates	Not ranked	#3
your own	Not ranked	#8
video calls	Not ranked	#8
for seamless	#9	Not ranked
multichannel connect	#9	Not ranked

7. App details

Long-form description · keyword frequency

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

Meet the product suite that simplifies customer experience. Fortune 500 companies are switching to ScreenMeet. With seamless integration, agents do more in fewer clicks, while automated session data logging delivers visibility and insights into every ticket. Reporting is simplified for a 360-degree view and complete data integration with Salesforce. ScreenMeet Remote Support Manage with ease and have complete control of your end-users’ device. Remote takeover gives you quick access to Windows, Mac, iOS, and Android systems directly from the chat, ticket, case, or incident. ScreenMeet Live Work together seamlessly to improve the customer experience. Our no-download collaboration offering includes voice, video, screenshare, and mobile camera share. ScreenMeet Cobrowse Stream your website or mobile app to improve the customer experience. Our embedded solution requires no software for the customer or agent. ScreenMeet Replay Record an issue and upload it as part of a case. Provide more context for the Agent to resolve the issue more easily. Additional details ScreenMeet’s Salesforce integration is a managed package, allowing you to add ScreenMeet launch capabilities

Top keywords

screenmeet7×4.07%
customer4×2.33%
customer experience3×1.74%
experience3×1.74%
integration3×1.74%
agent2×1.16%
case2×1.16%
complete2×1.16%
data2×1.16%
issue2×1.16%
mobile2×1.16%
remote2×1.16%

Alfred

Drive revenue. Eliminate admin. Improve sales & service execution. 🔶Vinton helps capture every conversation, automate CRM updates, close deals faster 🔶Less time spent on meeting admin, no missed insights. Every conversation captured, structured & turned into actionable Salesforce data 🔶Native in Salesforce, Vinton adds meeting recordings & transcripts into Salesforce Leads, Contacts, Opps, Accounts, Cases & other objects 🔶AI generates summary, meeting minutes, next steps, follow-up email, key topics, other insights like time spent speaking, longest monologue 🔶Field Agent creates or updates records automatically after every conversation; uses full record data & history to contextualise the updates 🔶Meeting insights in areas for improvement, coaching opportunities & continuous learning 🔶"Ask Vinton" across your entire conversation memory layer & Salesforce context 🔶Vinton Mobile App for voice notes, in-person meetings or offline recordings 🔶Vinton desktop app for bot-less transcription 🔶Templates for prompts to get context-specific insights. Use different templates for sales v recruitment v internal 🔶Bring your own AI

Top keywords

vinton5×3.36%
conversation4×2.68%
insights4×2.68%
meeting4×2.68%
salesforce4×2.68%
updates3×2.01%
admin2×1.34%
ai2×1.34%
data

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK vs Alfred

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK

1. Listing metadata

Alfred

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK · 0 changes

Alfred · 6 changes

7. App details

Frequently asked

Is ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Alfred cheaper?

Which has better reviews, ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Alfred?

Should I choose ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Alfred?

Which is faster to set up, ScreenMeet video call, screen share, cobrowse, remote support. Web, Desktop, SDK or Alfred?

Which works better for small vs large Salesforce AppExchange admins?

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