Language IO for Salesforce Case vs Unbabel Translation Connector for Salesforce

Language IO lets your customer service agents support customers in 150+ languages in real time, right inside Salesforce Email Translation or Case Translation. No multilingual hiring. No new tools or workflows. No process changes. Your agents keep working the way they already do. Language IO handles the translation in the background with linguistic experts ready to assist. We’re the only solution that will contractually guarantee translation quality and latency SLAs. Setup takes less than 24 hours. We’ll prove it with a free POC. Plus, we work across your entire Salesforce environment including Enhanced Chat, Knowledge, Case and eMail.

Customers are happier interacting in their native language. Timely multilingual support paves the way for a smoother customer experience — as well as improved first-reply, handling time, backlog, and CSAT. Your agents bring the support skills. We bring the language skills, no changes to your workflow required. Unbabel helps you build leaner, happier teams and put your resources towards strategic initiatives. Global enterprise businesses trust Unbabel to deliver native-quality translations of customer support tickets at scale. With Unbabel, Skyscanner saw its CSAT increase from 75% to 92% in a year. Unbabel for Salesforce helps your enterprise delight customers and empower teams in every language you need. Unbabel for Salesforce requires an account and subscription. To learn more and see if Unbabel is right for your business, please email sales@unbabel.com or visit https://unbabel.com/integrations/salesforce/.