Should I choose Enterprise Quality Management Suite by ComplianceQuest (EQMS) or FinancialForce Customer Success Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. Enterprise Quality Management Suite by ComplianceQuest (EQMS) does carry the larger published review base (129 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Enterprise Quality Management Suite by ComplianceQuest (EQMS) or FinancialForce Customer Success Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Enterprise Quality Management Suite by ComplianceQuest (EQMS) has the deeper published review base (129 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Enterprise Quality Management Suite by ComplianceQuest (EQMS) typically suits early-stage and growth-mode teams based on its published review base (129 reviews). FinancialForce Customer Success Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Enterprise Quality vs FinancialForce — Salesforce

FinancialForce Customer Success Cloud vs Enterprise Quality Management Suite by ComplianceQuest (EQMS)

Side-by-side comparison · 24 data points

FinancialForce Customer Success Cloud

No rating yet

Certinia helps you orchestrate customer success best-practices across the entire enterprise. Break down silos and connect the entire customer journey, from opportunity to renewal. Drive predictable outcomes for your customers & for your business.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Enterprise Quality Management Suite by ComplianceQuest (EQMS)	FinancialForce Customer Success Cloud
Tagline	“ComplianceQuest is the #1 AI-powered Quality, Risk, and Compliance (QRC) platform that connects Product, Quality, Manufacturing, People, Suppliers and Customers in a single system.”180 chars	“Certinia helps you orchestrate customer success best-practices across the entire enterprise. Break down silos and connect the entire customer journey, from opportunity to renewal. Drive predictable outcomes for your customers & for your business. ”250 chars
Description	1146 / 2000 chars57% used	1119 / 2000 chars56% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	ComplianceQuest, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Enterprise Quality Management Suite by ComplianceQuest (EQMS) and FinancialForce Customer Success Cloud
Metric	Enterprise Quality Management Suite by ComplianceQuest (EQMS)	FinancialForce Customer Success Cloud
Rating	4.7 ★	—
Total reviews	129	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 8
Languages	16 supported	16 supported
Listed since	Jul 2014	Apr 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Enterprise Quality Management Suite by ComplianceQuest (EQMS) is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs FinancialForce Customer Success Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Enterprise Quality Management Suite by ComplianceQuest (EQMS) at paid, FinancialForce Customer Success Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Enterprise Quality Management Suite by ComplianceQuest (EQMS) has the larger user base (129 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. FinancialForce Customer Success Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Enterprise Quality Management Suite by ComplianceQuest (EQMS); mid-market and enterprise admins with specific feature requirements should evaluate both — FinancialForce Customer Success Cloud's 0-review base may include the workflow context that matches your specific use case better than Enterprise Quality Management Suite by ComplianceQuest (EQMS)'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Enterprise Quality Management Suite by ComplianceQuest (EQMS) audit • FinancialForce Customer Success Cloud audit

Listed	July 11, 2014	April 18, 2025

Last updated	—	—

3. Features

As listed by each developer

Enterprise Quality Management Suite by ComplianceQuest (EQMS)

CQ EQMS solution allows a firm to manage quality and product design processes to promote customer, product and supply chain success, reducing risk and provides productivity enhancements gained from sunsetting manual and redundant business processes.
EQMS Capabilities: •Audit •CAPA •Change •Complaints •Design Control •Document (EDMS) •Equipment •Management Review •Inspection •Non-Conformance •OOS/OOT •Regulatory Reporting •RTM •GMP Training Library •Risk •Supplier •Training (LMS)
Our EQMS suite monitors the following industry regulations: • ISO 9001 ISO 13485 • ISO 17025 • ISO 27001 • AS 9100 • IATF 16949 • Good Practices (GMP, GxP) • ICH Q7-11 • 21 CFR Part 11/EU Annex 11 (ERES)

FinancialForce Customer Success Cloud

PROVIDE ONE VALUE JOURNEY WITH ONE VOICE Capture customer value objectives at the opportunity phase and carry through (and update) those objectives at every phase of the customer journey (implementation, adoption, expansion, renewal).
MONITOR CUSTOMER SUCCESS PERFORMANCE Equips Customer Success Managers (CSMs) with a powerful dashboard powered by embedded analytics to track playbook usage and effectiveness.
MANAGE SUCCESS PLANS & VALUE OBJECTIVES Create and manage success plans aligned with customers’ business needs. Using customizable templates or automated flows, CSMs can track progress in the Success Tracker UI, record notes, and monitor account history.
RESOURCE SELECTION Select resources based on role, capacity, skills, and experience to expose customers to most suitable resources while reducing cost-to-serve, particularly in a pooled team environment.
STREAMLINED PLAYBOOK MANAGEMENT Create, manage, and execute playbooks that drive ideal customer outcomes. Get a dedicated UI for managing playbook tasks including a best practice catalog, enabling teams to replicate successful strategies across accounts.
OPTIMIZED RESOURCE MANAGEMENT Assign resources to playbook tasks, designate owners for success plans, and request specialists via the PS Cloud Connector. Team management features also enable the reuse of resource configurations across multiple playbooks.
CUSTOMER COLLABORATION With Experience Cloud sites, customers can be assigned playbook tasks and work alongside your team to achieve shared goals, aligning everyone on key deliverables.
LEVERAGE THE POWER OF SALESFORCE Native to the Salesforce platform, CS Cloud automates the creation of playbooks and tasks based on triggered events, ensuring your organization receives real-time notifications for new assignments and can act swiftly.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Enterprise Quality Management Suite by ComplianceQuest (EQMS)	FinancialForce Customer Success Cloud
customer success	Not ranked	#1
enterprise quality management	#2	Not ranked
management	#4	Not ranked
your partner	#4	Not ranked
avoid the 500	Not ranked	#7

7. App details

Long-form description · keyword frequency

Enterprise Quality Management Suite by ComplianceQuest (EQMS)

ComplianceQuest is the #1 AI-powered Quality, Risk, and Compliance (QRC) platform that connects Product, Quality, Manufacturing, People, Suppliers and Customers in a single system. Built on Salesforce, the platform delivers end-to-end visibility, AI-driven intelligence, and enterprise-scale execution, enabling organizations to manage risk, ensure regulatory compliance, and turn quality into a driver of growth. CQ provides for the following key benefits • Built-on Salesforce technology footprint • Incorporates industry best practices while fully compliant to relevant regulations • Pre-developed apps that can be used out-of-box • Easy to tailor and configure • Integration ready • Leverages the power of Cloud and Social • Help accelerate mobile adoption in companies by making core processes mobile driven where possible, practical • Cost effective • Scalable and flexible • Easy to administer • Highly secure • Portal and Dashboards Our management team has an average of 25 years of experience in the quality and compliance fields. This experience is reflected in the breath, depth and intuitiveness of our the CQ EQMS solution suite.

Top keywords

quality4×2.55%
compliance3×1.91%
cq2×1.27%
experience2×1.27%
mobile2×1.27%
platform2×1.27%
risk2×1.27%
salesforce2×1.27%

FinancialForce Customer Success Cloud

MEET CERTINIA CUSTOMER SUCCESS CLOUD Orchestrate customer success across your enterprise with this powerful digital solution. COLLABORATE ACROSS THE ENTERPRISE Empower your teams—from Sales, Service, Success and Support—to collaborate on customer success activities and drive predictable outcomes. GATHER CUSTOMER INTELLIGENCE Gain a 360° view of customer engagement and unlock actionable insights for future planning. Understand key metrics like revenue, costs, and customer lifetime value. OPERATIONALIZE BEST PRACTICES Standardize and optimize customer success with a simple, repeatable approach. Continuously refine best practices based on unique customer journeys. LEVERAGE A SIMPLE DASHBOARD Codify customer journeys and optimize success with an easy-to-use digital dashboard. Bring CS teams onto Salesforce for seamless management. COORDINATE ACTION Transform insights into action. Pair every piece of customer intelligence with the right stakeholders to enhance the CX. AVOID “HEROIC ACTS OF ACCOUNT MANAGEMENT” Manage the entire customer lifecycle & identify risks early to avoid "heroic" interventions.

Top keywords

customer11×7.38%
success6×4.03%
customer success4×2.68%
action2×1.34%
avoid2×1.34%
avoid heroic2×1.34%
collaborate2×1.34%
customer intelligence2×1.34%

FinancialForce Customer Success Cloud vs Enterprise Quality Management Suite by ComplianceQuest (EQMS)

FinancialForce Customer Success Cloud

1. Listing metadata

Enterprise Quality Management Suite by ComplianceQuest (EQMS)

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Enterprise Quality Management Suite by ComplianceQuest (EQMS) · 3 changes

FinancialForce Customer Success Cloud · 0 changes

7. App details

Frequently asked

Is Enterprise Quality Management Suite by ComplianceQuest (EQMS) or FinancialForce Customer Success Cloud cheaper?

Should I choose Enterprise Quality Management Suite by ComplianceQuest (EQMS) or FinancialForce Customer Success Cloud?

Which is faster to set up, Enterprise Quality Management Suite by ComplianceQuest (EQMS) or FinancialForce Customer Success Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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