Which works better for small vs large Salesforce AppExchange stores?

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering typically suits early-stage and growth-mode stores based on its review-base composition (62 reviews). Messaging Made Easy - SMS, Viber and WhatsApp aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Coveo for Salesforce vs Messaging Made Easy — Salesforce

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering vs Messaging Made Easy - SMS, Viber and WhatsApp

Side-by-side comparison · 24 data points

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

5.0·62reviews

With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.

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1. Listing metadata

Field-level data

	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	Messaging Made Easy - SMS, Viber and WhatsApp
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“Quickly and reliably send SMS, Viber and WhatsApp messages from Salesforce. ✅ OTPs, PIN codes & user verification ✅ Notifications & reminders ✅ Appointment confirmation & cancellations ✅ Marketing & promotions ✅ High volume and bulk text messaging ”249 chars
Description	1104 / 2000 chars55% used	639 / 2000 chars32% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Coveo	Groundwork Apps Ltd

At a glance

9 metrics · auto-computed

Feature comparison between Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering and Messaging Made Easy - SMS, Viber and WhatsApp
Metric	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	Messaging Made Easy - SMS, Viber and WhatsApp
Rating	5.0 ★	5.0 ★
Total reviews	★ 62	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 7
Languages	16 supported	1 supported
Listed since	Feb 2013	Aug 2023

Listed	February 20, 2013	August 24, 2023

Last updated	—	—

3. Features

As listed by each developer

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

UNIFIED ACCESS ACROSS CLOUDS ➡ Connect knowledge from 30+ data sources and 100+ systems across Salesforce Clouds (Sales, Service, Commerce, Experience, etc.).
RELEVANT GENERATIVE ANSWERING ➡ Automate customer support with AI-generated answers, improving case deflection by up to 20% and increasing call center efficiency.
OPTIMIZED PRODUCT DISCOVERY ➡ Enhance commerce experiences with predictive search, faceting, and personalized recommendations to drive conversions.

Messaging Made Easy - SMS, Viber and WhatsApp

RELIABLE VIBER, WHATSAPP, AND SMS MESSAGING AT SCALE With a network of 800+ operators in 197 countries and an industry leading 98% delivery rate, you can sleep easy knowing your message will get there—no matter the volume.
ADVANCED FRAUD DETECTION & PREVENTION Advanced AIT (artificially inflated traffic) detection monitors your traffic to detect fraudulent behaviour and notifies you immediately so you can take action.
INSTANTLY SEND MESSAGES FROM ANY RECORD Simply add pre-built Lightning components to a standard or custom object layout to enable users to send SMS, Viber, and WhatsApp messages from any record.
ENTERPRISE GRADE SECURITY Messente actively protects you from malicious attacks. Give customers peace of mind with end-to-end message encryption via HTTPS to prevent messages being intercepted.
AUTOMATE VIBER & TEXT MESSAGING FROM SALESFORCE Integrate bulk and single text messages into your existing workflows using Flow Invocable Actions and Apex API.
SUPPORTS SPECIAL CHARACTERS Communicate seamlessly in any language. Messente automatically converts non-GSM characters into GSM-friendly characters where possible to save on messaging costs. Some languages encoded with USC-2.
INDUSTRY LEADING DATA PROTECTION Reduce sensitive data storage by hiding message content using SHA256, a one-way secure hash that can not be decryted. Respects Salesforce’s data access settings & customer opt-outs for full GDPR compliance.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering	Messaging Made Easy - SMS, Viber and WhatsApp
jotform	#78	Not ranked
easy sign	Not ranked	#119
chatbot	#120	Not ranked

9. App details

Long-form description · keyword frequency

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

Messaging Made Easy - SMS, Viber and WhatsApp

Unlock the true potential of your customer communication with Messente for Salesforce. Our integration bridges the powerful capabilities of Messente's global messaging platform with Salesforce's robust CRM functionalities, paving the way for seamless, personalized, and effective communications. Send SMS, Viber, and WhatsApp messages quickly and easily, through our native components, Salesforce Flow, or Apex, to integrate seamlessly with your business processes. Our powerful messaging app makes it easy to send SMS, Viber, and WhatsApp messages individually or in bulk to your Contacts, Leads, Person Accounts, and any custom object.

Top keywords

messages2×2.25%
messaging2×2.25%
salesforce2×2.25%
send2×2.25%
send sms2×2.25%
send sms viber2×2.25%
sms2×2.25%
sms viber2×2.25%
viber2×2.25%
viber and whatsapp2×2.25%
whatsapp2×

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering vs Messaging Made Easy - SMS, Viber and WhatsApp

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering

1. Listing metadata

Messaging Made Easy - SMS, Viber and WhatsApp

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering · 2 changes

Messaging Made Easy - SMS, Viber and WhatsApp · 1 changes

9. App details

Frequently asked

Is Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Messaging Made Easy - SMS, Viber and WhatsApp cheaper?

Which has better reviews, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Messaging Made Easy - SMS, Viber and WhatsApp?

Should I choose Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Messaging Made Easy - SMS, Viber and WhatsApp?

Which is faster to set up, Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering or Messaging Made Easy - SMS, Viber and WhatsApp?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

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