Side-by-side comparison · 24 data points
| Coveo - AI-Powered Search & Recommendations for Salesforce | Intellum | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.
| Metric | Coveo - AI-Powered Search & Recommendations for Salesforce | Intellum: The Leader In Customer Education |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 62 | 1 |
| Free plan | — | ★ Yes |
| Pricing | paid | free_to_install |
| Pricing tiers | 1 tier | — |
| Listed features | 3 | ★ 5 |
| Languages | 16 supported | 17 supported |
| Listed since | Feb 2013 | Nov 2020 |
Coveo - AI-Powered Search & Recommendations for Salesforce and Intellum: The Leader In Customer Education are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Intellum: The Leader In Customer Education offers a free tier (free_to_install) while Coveo - AI-Powered Search & Recommendations for Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Coveo - AI-Powered Search & Recommendations for Salesforce audit • Intellum: The Leader In Customer Education audit
| Listed |
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| Last updated | — | — |
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| Keyword | Coveo - AI-Powered Search & Recommendations for Salesforce | Intellum |
|---|---|---|
| provides | #7 | #12 |
No tracked changes.
Intellum: The Leader In Customer Education is the cheaper option — it offers a free plan (free_to_install). Coveo - AI-Powered Search & Recommendations for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Coveo - AI-Powered Search & Recommendations for Salesforce (5.0★, 62 reviews) and Intellum: The Leader In Customer Education (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Coveo - AI-Powered Search & Recommendations for Salesforce does carry the larger published review base (62 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Coveo - AI-Powered Search & Recommendations for Salesforce has the deeper published review base (62 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Coveo - AI-Powered Search & Recommendations for Salesforce typically suits early-stage and growth-mode teams based on its published review base (62 reviews). Intellum: The Leader In Customer Education typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Coveo - AI-Powered Search & Recommendations for Salesforce and Intellum: The Leader In Customer Education both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Intellum: The Leader In Customer Education" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
