Which has better reviews, SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform?

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation (4.9★, 40 reviews) and CloudFiles | Document automation & sharing platform (5.0★, 160 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform?

CloudFiles | Document automation & sharing platform holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform?

Both apps are one-click installs from the Salesforce AppExchange. CloudFiles | Document automation & sharing platform has the deeper published review base (160 vs 40), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation typically suits early-stage and growth-mode teams based on its published review base (40 reviews). CloudFiles | Document automation & sharing platform typically suits early-stage and growth-mode teams based on its published review base (160 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

SmartCOMM™ for vs CloudFiles | Document — Salesforce

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation vs CloudFiles | Document automation & sharing platform

Side-by-side comparison · 24 data points

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation

4.9·40reviews

SmartCOMM for Salesforce empowers organizations to effectively manage and scale their critical customer communications. Engage customers with tailored, professional, and personalized communications that are brand-consistent, relevant, and valuable.

salesforcepaid

Change

1. Listing metadata

Field-level data

	SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation	CloudFiles \| Document automation & sharing platform
Tagline	“SmartCOMM for Salesforce empowers organizations to effectively manage and scale their critical customer communications. Engage customers with tailored, professional, and personalized communications that are brand-consistent, relevant, and valuable. ”249 chars	“Leading Salesforce SharePoint integration and document automation tool. Built-in Flow actions to automate folder creation, sync record permissions, and share files from records with tracked access. Supports S3, Google Drive, Azure Blob and more.”245 chars
Description	807 / 2000 chars40% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	en	arenfrdeja+2 more
Platforms	Salesforce	Salesforce
Developer	Smart Communications	CloudFiles

At a glance

8 metrics · auto-computed

Feature comparison between SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation and CloudFiles | Document automation & sharing platform
Metric	SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation	CloudFiles \| Document automation & sharing platform
Rating	4.9 ★	★ 5.0 ★
Total reviews	40	★ 160
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	—
Listed features	3	★ 9
Languages	1 supported	7 supported
Listed since	May 2012	Aug 2022

AppRanks verdict

Generated from live data on this page

The call

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation and CloudFiles | Document automation & sharing platform are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation at paid, CloudFiles | Document automation & sharing platform at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CloudFiles | Document automation & sharing platform has the larger user base (160 reviews vs 40), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation audit • CloudFiles | Document automation & sharing platform audit

Listed	May 21, 2012	August 3, 2022

Last updated	—	—

3. Features

As listed by each developer

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation

Increase Scalability: Use modern cloud-based technology to address even your most sophisticated templates with an easy-to-use drag-and-drop interface.
Simplify Your Template Management & Address Your Growing Business: Utilize shared content to make updates once and scale across all your templates with ease. Address multiple channels, languages and brand with a single template.
Speed Up Your Communications & Reduce Risk: Create, personalize and negotiation with users inside and outside of Salesforce without the need for Microsoft Word while working within a compliant framework with a fully auditable timeline of changes.

CloudFiles | Document automation & sharing platform

SharePoint files on Salesforce records, standard and custom objects Preview, upload and organize documents on Opportunities, Accounts, Cases and any custom object without leaving Salesforce. CloudFiles keeps file references and activity on the Salesforce
Salesforce document storage on SharePoint, OneDrive, Google Drive, S3 or Box Every Salesforce document lives in storage your company already owns and governs, and appears on the record where your team works. Storage permissions mirror Salesforce team memb
Document automation for Salesforce, built on your own SharePoint CloudFiles Document Management searches your libraries from Salesforce, syncs metadata between Salesforce fields and file properties, and gives every record a folder named and placed by the
Bi-directional SharePoint sync for Salesforce custom objects Connect any custom object to a SharePoint document library. Folders are created with the record, changes are reflected both ways, and every action is available to Flow and Apex for the builds th
Share Salesforce documents externally with no SharePoint login Expiring links with view, download and password controls, branded portals for customers, vendors and partners, and a record of who opened what. Any link can be revoked from Salesforce after it
Document engagement analytics inside Salesforce See who opened a document, what they downloaded and which pages they read, on the record and in Salesforce reports, so document activity sits next to the opportunity it belongs to.
Automate SharePoint folder creation and file upload from Salesforce Create folders, move files and apply your own naming rules from Flow, Apex or the API. The folder structure follows the record, so it still makes sense a year later without an admin maint
SharePoint document access for Experience Cloud and portal users Partners and customers reach the documents they should see inside your community, with permissions and sharing controls set in Salesforce, and no storage account of their own to hold.
ISO 27001 certified, SOC 2 Type II audited, HIPAA and GDPR compliant Certified to ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019, and independently audited for SOC 2 Type II. Compliant with HIPAA and GDPR, with data residency in the US, EU, UK or Austr

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation	CloudFiles \| Document automation & sharing platform
document	#80	#37
document scanner	#103	#45

7. App details

Long-form description · keyword frequency

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation

SmartCOMM for Salesforce - Correspondence Edition is an document generation solution. SmartCOMM for Salesforce - Correspondence Edition enables enterprise customers in regulated industries to request, edit, manage and deliver personalized communications through multiple channels, including email, web, SMS message, and multiple print formats. SmartCOMM for Salesforce - Correspondence Edition provides functionality such as a communication template authoring environment, rules-driven personalization, compliance management and exception handling, multi-channel delivery, content management and document collaboration. SmartCOMM for Salesforce - Correspondence Edition has multiple tiers so that interested customers can choose the appropriate mix of functionality to suit their organizational needs.

Top keywords

correspondence4×4.12%
correspondence edition4×4.12%
edition4×4.12%
salesforce4×4.12%
salesforce - correspondence4×4.12%
smartcomm4×4.12%
smartcomm for salesforce4×4.12%
multiple3×3.09%
customers2×2.06%
document2×2.06%
functionality2×2.06%
management2×2.06%

CloudFiles | Document automation & sharing platform

Use CloudFiles for advanced Salesforce SharePoint integration & document management. Also integrates with Google Drive, OneDrive, AWS S3, Azure Blob, Box & Dropbox. What’s the best way to access SharePoint files in Salesforce? CloudFiles provides a file browser inside Salesforce so users can open, upload and organize SharePoint files directly from records. How do I link SharePoint files and folders to Salesforce records? CloudFiles lets users browse and select existing SharePoint files and folders and link them to records while keeping SharePoint as the source of truth. How do I automatically create SharePoint folders from Salesforce? CloudFiles offers Flow actions and Apex support to create folders based on record data and relationships. How do I move Salesforce files to SharePoint and reduce storage? CloudFiles enables record-triggered or scheduled Flows to upload files and reduce Salesforce storage. Supports metadata sync, deep folder hierarchies & Experience Cloud. ✔ SOC 2 Type II, ISO 27001 certified. GDPR compliant ✔ Secure HIPAA document storage & sharing ✔ All file types supported ✔ Discounts for nonprofits ✔ 24x7 support ✔ 1,200+ teams Free trial. Set up in mins.

Top keywords

sharepoint8×4.57%
salesforce7×4.00%
files6×3.43%
cloudfiles5×2.86%
folders4×2.29%
sharepoint files4×2.29%
records3×1.71%
storage3×

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation vs CloudFiles | Document automation & sharing platform

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation

1. Listing metadata

CloudFiles | Document automation & sharing platform

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation · 0 changes

CloudFiles | Document automation & sharing platform · 6 changes

7. App details

Frequently asked

Is SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform cheaper?

Which has better reviews, SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform?

Should I choose SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform?

Which is faster to set up, SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation or CloudFiles | Document automation & sharing platform?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between SmartCOMM™ for Salesforce - Document Generation & Contract Negotiation and CloudFiles | Document automation & sharing platform?