Side-by-side comparison · 24 data points
Case Merge Premium is a Salesforce-native app that automatically detects and merges duplicate cases. Increase service rep productivity and improve the quality of your case data. Install a free 14-day trial today!
| Case Merge Premium | Case Split | |
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Case Split is a Salesforce-native app that automatically keeps threads clean by moving secondary issues and their context into new, separate cases. Increase service rep productivity and improve the quality of your case data. Install free 14-day trial now!
| Metric | Case Merge Premium: Automatically Detect and Merge Duplicate Cases | Case Split: Resolve Cases Efficiently |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.8 ★ |
| Total reviews | ★ 91 | 13 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 2 tiers |
| Listed features | 6 | ★ 9 |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2010 | Jul 2013 |
Case Merge Premium: Automatically Detect and Merge Duplicate Cases and Case Split: Resolve Cases Efficiently are evenly matched on rating (4.9★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Case Merge Premium: Automatically Detect and Merge Duplicate Cases at paid, Case Split: Resolve Cases Efficiently at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Case Merge Premium: Automatically Detect and Merge Duplicate Cases audit • Case Split: Resolve Cases Efficiently audit
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| Keyword | Case Merge Premium | Case Split |
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| case data install | #1 | #2 |
| cases increase service | #1 | #5 |
| your case data | #3 | #8 |
| on case | #6 | #8 |
| case | #7 | #9 |
No tracked changes.
Both Case Merge Premium: Automatically Detect and Merge Duplicate Cases and Case Split: Resolve Cases Efficiently offer paid plans only. Case Merge Premium: Automatically Detect and Merge Duplicate Cases starts at paid; Case Split: Resolve Cases Efficiently starts at paid. Compare the per-tier features in the Pricing section above before committing.
Case Merge Premium: Automatically Detect and Merge Duplicate Cases (4.9★, 91 reviews) and Case Split: Resolve Cases Efficiently (4.8★, 13 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Case Merge Premium: Automatically Detect and Merge Duplicate Cases fits better if you prioritize rating consistency; Case Split: Resolve Cases Efficiently is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Case Merge Premium: Automatically Detect and Merge Duplicate Cases has more onboarding documentation maturity (91 reviews vs 13), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Case Merge Premium: Automatically Detect and Merge Duplicate Cases typically suits early-stage and growth-mode stores based on its review-base composition (91 reviews). Case Split: Resolve Cases Efficiently aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Case Merge Premium: Automatically Detect and Merge Duplicate Cases and Case Split: Resolve Cases Efficiently both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Case Split: Resolve Cases Efficiently" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
