SMS-Magic | Business Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
- force2×1.20%
- force com2×1.20%
- interactive2×1.20%
- messaging2×1.20%
DaVinci for Agentforce by AMC Technology
AI Agents Are Only as Powerful as the Systems They Can Reach Agentforce is changing how contact centers operate. AI agents handle routine work. Human agents focus where it matters. But most environments are fragmented. Telephony sits outside Salesforce. Data lives across systems. Automation stops at platform boundaries. DaVinci for Agentforce closes that gap. Connect Agentforce to Your Entire Contact Center Stack DaVinci acts as the orchestration layer between Salesforce Agentforce and your existing infrastructure, including: On-premise telephony CCaaS platforms Custom CRM systems Hybrid environments This means you can extend AI across your entire operation, not just inside Salesforce. Bring AI Into Real Customer Conversations Agentforce Voice enables conversational AI. DaVinci makes it actionable. By integrating real-time call events with Salesforce workflows, you can: Trigger automation from live interactions Surface relevant customer data instantly Route conversations intelligently Assist agents in real time Every interaction becomes faster, more informed, and easier to resolve. Modernize Without Replacing What Already Works.
Top keywords
- agentforce5×3.16%
- ai5×3.16%
- agents4×2.53%
- salesforce4×2.53%
- davinci3×1.90%
- systems3×1.90%
- ai agents2×1.27%
- automation2×1.27%
