Which works better for small vs large Salesforce AppExchange admins?

Email to Case Premium: Improve Case Management to Increase Agent Productivity typically suits early-stage and growth-mode teams based on its published review base (229 reviews). Image Sorter for Salesforce typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Email to Case vs Image Sorter for — Salesforce

Email to Case Premium vs Image Sorter for Salesforce

Side-by-side comparison · 24 data points

Email to Case Premium

5.0·229reviews

Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.

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1. Listing metadata

Field-level data

	Email to Case Premium	Image Sorter for Salesforce
Tagline	“Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.”251 chars	“Email-to-Case creates clutter with duplicate and irrelevant attachment files. Image Sorter detects duplicates and lets agents remove unwanted files from the Case.”163 chars
Description	1157 / 2000 chars58% used	1041 / 2000 chars52% used
Screenshots	—	—
Languages	arnlenfifr+12 more	en
Platforms	Salesforce	Salesforce
Developer	Vicasso	Hannes Ellerbrock

At a glance

8 metrics · auto-computed

Feature comparison between Email to Case Premium: Improve Case Management to Increase Agent Productivity and Image Sorter for Salesforce
Metric	Email to Case Premium: Improve Case Management to Increase Agent Productivity	Image Sorter for Salesforce
Rating	★ 5.0 ★	4.8 ★
Total reviews	★ 229	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 4 tiers
Listed features	9	9
Languages	17 supported	1 supported
Listed since	Aug 2009	Mar 2025

AppRanks verdict

Generated from live data on this page

The call

Email to Case Premium: Improve Case Management to Increase Agent Productivity edges out Image Sorter for Salesforce on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.

Pricing

Pricing entry tiers: Email to Case Premium: Improve Case Management to Increase Agent Productivity at paid, Image Sorter for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Email to Case Premium: Improve Case Management to Increase Agent Productivity has the larger user base (229 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Image Sorter for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Email to Case Premium: Improve Case Management to Increase Agent Productivity; mid-market and enterprise admins with specific feature requirements should evaluate both — Image Sorter for Salesforce's 4-review base may include the workflow context that matches your specific use case better than Email to Case Premium: Improve Case Management to Increase Agent Productivity's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Email to Case Premium: Improve Case Management to Increase Agent Productivity audit • Image Sorter for Salesforce audit

Listed	August 17, 2009	March 20, 2025

Last updated	—	—

3. Features

As listed by each developer

Email to Case Premium

🟣 Reduce cost per case Customers report sharply lower cost per case and 50% faster resolution. Intelligent Responses, Knowledge insertion, and one-step reply-and-comment cut clicks and save time on every response.
🟣 Control your AI spend AI is only as good as its data and tools. Email to Case Premium feeds Agentforce token-efficient comments and runs routine work with deterministic actions, so spend is reserved for reasoning, not busywork.
🟣 Enterprise-grade, Salesforce admin-approved 100% native and maintained on every Salesforce release since 2009. 220+ reviews, backed by in-house, onshore, KCS and Salesforce-certified support with fast response times and an NPS of 92.
🟣 Streamline every case response Reply and log a case comment in one action, with AI-generated responses and summaries, auto-managed recipients, scheduled sends, and AI text extraction. Plus Flow-powered automations for routine work.
🟣 Protect your case metrics Loop protection blocks out-of-office and auto-reply storms before they spawn duplicate cases, and closed-case rules decide when a reply reopens an old case or starts fresh, so stale replies do not skew your metrics.
🟣 All-in-one Timeline Every correspondence, case update, and file in a single chronological view. Preview and act on attachments inline, toggle public and private comments instantly, and see where any case stands at a glance.
🟣 Clean for humans, lean for AI Email becomes clean, structured case comments automatically. Customers reading a case in Experience Cloud see a readable thread, and AI agents ground on lean, token-efficient context instead of bloated message bodies.
🟣 Respond from Slack or anywhere Reps reply headless from Slack or their inbox, with every response logged in Salesforce and everyone on the case kept in sync. And quickly forward an email to open a complete case as if the sender created it.
🟣 Adapts to how your team(s) work Tailor fields and process per team, route by support address to the right owner or queue, auto-select the correct email template, and auto-create new contacts and leads so records stay clean.

Image Sorter for Salesforce

REDUCE CASE HANDLING TIME, RESTORE SANITY Image Sorter clears out duplicate and irrelevant email signature images from Salesforce Cases. Agents work with clean file lists, stay focused on customers, and avoid the frustration of endless clutter.
COMPLIANCE ✅ Integrates out of the box with Email-to-Case. ✅ 100% Salesforce native. ✅ Fully GDPR compliant and audit safe.
10 MINUTE SETUP 1. Install the app 2. Assign the permission set 3. Add the component to the page
EMAIL SIGNATURE REMOVAL Automatically delete unnecessary files like company logos and social media icons from email signatures.
SALESFORCE ATTACHMENT CLEANUP Automated Salesforce case file cleanup. If you had too many files on your Salesforce cases, they're now cleaned up of all those duplicate image attachments. This leads to Salesforce file storage reduction..
SALESFORCE CASE FEED CLEANUP Eliminate email signature clutter in Service Cloud.

Keyword	Email to Case Premium	Image Sorter for Salesforce
per case	#1	#11
email to case	#2	#11
case data install	#8	#12
e signature	#120	#21

7. App details

Long-form description · keyword frequency

Email to Case Premium

Every customer email carries a cost. Each reply typed by hand, each click hunting for the right response, each screen to juggle, all of it adds to your cost per case. Standard email-to-case creates the case and stops there, leaving it to your reps. Email to Case Premium attacks the cost directly. It turns basic email-to-case into high-efficiency case management: advanced automation, AI-ready data, and a faster way to work cases, so your team does more for less and your org is ready for what's next. Reps work each case from a single, unified view, with AI-assisted responses, knowledge at their fingertips, and the full conversation on one timeline. Email Distribution keeps everyone in the loop, lifecycle rules protect your metrics, and routine work runs itself, so handle time keeps dropping. The same foundation makes you AI-ready. Clean, structured data gives Agentforce accurate, token-efficient context instead of bloated email threads, and deterministic actions handle routine sends, so AI spends tokens on reasoning, not busywork. You cut the cost of human work now, and AI work as you scale. Efficient for your reps. Effective for your AI.

Top keywords

case5×2.69%
work5×2.69%
cost4×2.15%
email4×2.15%
ai3×1.61%
reps3×1.61%
ai-ready2×1.08%
data2×1.08%
email-to-case2×1.08%
handle2×1.08%
keeps2×1.08%
routine2×1.08%

Image Sorter for Salesforce

Image Sorter for Salesforce streamlines Email to Case (E2C) management in Salesforce Service Cloud by automatically removing (i.e. deleting) unwanted & duplicate images (such as redundant email signature images like logos, social media icons, banners, etc.) from email attachments. Service agents save time by no longer sorting through multiple versions of the same files, allowing them to quickly locate essential attachments. TECHNICAL HIGHLIGHTS * Native Email2Case integration * Instant duplicate detection & removal * Organization-wide image blocklist * Keeps an audit trail * Standard Salesforce recycle bin for easy restore * Lightning Experience interface * Reduces file storage usage 100% native: The app processes files entirely within your Salesforce org, maintaining security while helping agents work more efficiently. Deleted images can be easily restored through Salesforce's standard recycle bin. This app works great in addition to the "Eliminate Duplicate Email Attachments" setting on the Email-to-Case page in Setup.

Top keywords

email4×2.86%
salesforce4×2.86%
attachments3×2.14%
duplicate3×2.14%
images3×2.14%
agents2×1.43%
bin2×1.43%
email attachments2×1.43%
files2×

Email to Case Premium vs Image Sorter for Salesforce

Email to Case Premium

1. Listing metadata

Image Sorter for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Email to Case Premium · 5 changes

Image Sorter for Salesforce · 0 changes

7. App details

Frequently asked

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