Which works better for small vs large Salesforce AppExchange admins?

Email to Case Premium: Improve Case Management to Increase Agent Productivity typically suits early-stage and growth-mode teams based on its published review base (229 reviews). MAFAILI - Google Drive Files in Salesforce typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Email to Case vs MAFAILI - Google — Salesforce

Email to Case Premium vs MAFAILI - Google Drive Files in Salesforce

Side-by-side comparison · 24 data points

Email to Case Premium

5.0·229reviews

Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.

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1. Listing metadata

Field-level data

	Email to Case Premium	MAFAILI - Google Drive Files in Salesforce
Tagline	“Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.”251 chars	“MAFAILI means "files" in Swahili. With MAFAILI you can connect your Google Drive to your Salesforce org, allowing users to view, store, re-order and consult documents from Salesforce in Google and vice-versa.”208 chars
Description	1157 / 2000 chars58% used	460 / 2000 chars23% used
Screenshots	—	—
Languages	arnlenfifr+12 more	nlenfr
Platforms	Salesforce	Salesforce
Developer	Vicasso	UPEO

At a glance

8 metrics · auto-computed

Feature comparison between Email to Case Premium: Improve Case Management to Increase Agent Productivity and MAFAILI - Google Drive Files in Salesforce
Metric	Email to Case Premium: Improve Case Management to Increase Agent Productivity	MAFAILI - Google Drive Files in Salesforce
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 229	25
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	2 tiers	—
Listed features	★ 9	4
Languages	17 supported	3 supported
Listed since	Aug 2009	Jun 2022

AppRanks verdict

Generated from live data on this page

The call

Email to Case Premium: Improve Case Management to Increase Agent Productivity and MAFAILI - Google Drive Files in Salesforce are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

On pricing, MAFAILI - Google Drive Files in Salesforce offers a free tier (free) while Email to Case Premium: Improve Case Management to Increase Agent Productivity starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Email to Case Premium: Improve Case Management to Increase Agent Productivity has the larger user base (229 reviews vs 25), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MAFAILI - Google Drive Files in Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Email to Case Premium: Improve Case Management to Increase Agent Productivity audit • MAFAILI - Google Drive Files in Salesforce audit

Listed	August 17, 2009	June 20, 2022

Last updated	—	—

3. Features

As listed by each developer

Email to Case Premium

🟣 Reduce cost per case Customers report sharply lower cost per case and 50% faster resolution. Intelligent Responses, Knowledge insertion, and one-step reply-and-comment cut clicks and save time on every response.
🟣 Control your AI spend AI is only as good as its data and tools. Email to Case Premium feeds Agentforce token-efficient comments and runs routine work with deterministic actions, so spend is reserved for reasoning, not busywork.
🟣 Enterprise-grade, Salesforce admin-approved 100% native and maintained on every Salesforce release since 2009. 220+ reviews, backed by in-house, onshore, KCS and Salesforce-certified support with fast response times and an NPS of 92.
🟣 Streamline every case response Reply and log a case comment in one action, with AI-generated responses and summaries, auto-managed recipients, scheduled sends, and AI text extraction. Plus Flow-powered automations for routine work.
🟣 Protect your case metrics Loop protection blocks out-of-office and auto-reply storms before they spawn duplicate cases, and closed-case rules decide when a reply reopens an old case or starts fresh, so stale replies do not skew your metrics.
🟣 All-in-one Timeline Every correspondence, case update, and file in a single chronological view. Preview and act on attachments inline, toggle public and private comments instantly, and see where any case stands at a glance.
🟣 Clean for humans, lean for AI Email becomes clean, structured case comments automatically. Customers reading a case in Experience Cloud see a readable thread, and AI agents ground on lean, token-efficient context instead of bloated message bodies.
🟣 Respond from Slack or anywhere Reps reply headless from Slack or their inbox, with every response logged in Salesforce and everyone on the case kept in sync. And quickly forward an email to open a complete case as if the sender created it.
🟣 Adapts to how your team(s) work Tailor fields and process per team, route by support address to the right owner or queue, auto-select the correct email template, and auto-create new contacts and leads so records stay clean.

MAFAILI - Google Drive Files in Salesforce

ONE SINGLE SOURCE OF TRUTH Salesforce users and non-users can share and collaborate on the same documents, whether they use Salesforce or Google Drive as entry point
SAVE DATA STORAGE IN YOUR SALESFORCE ORG No need to eat up your Salesforce data storage for storing documents: the files are stored on your Google Drive and the connector takes care of the rest
CREATE DRIVE FOLDER USING FLOW The included invocable apex Create Google Drive Folder Structure lets you create Folders in drive based on record updates
LESS IS MORE No frills, just files and automatic folder creation. Easy to set up, even easier to use.

Email to Case Premium vs MAFAILI - Google Drive Files in Salesforce

Email to Case Premium

1. Listing metadata

MAFAILI - Google Drive Files in Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Email to Case Premium · 5 changes

MAFAILI - Google Drive Files in Salesforce · 0 changes

7. App details

Frequently asked

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