Which has better reviews, Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic?

Email to Case Premium: Improve Case Management to Increase Agent Productivity (5.0★, 229 reviews) and CancerNAV | Developed and Maintained by The Cleveland Clinic (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic?

CancerNAV | Developed and Maintained by The Cleveland Clinic holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic?

Both apps are one-click installs from the Salesforce AppExchange. Email to Case Premium: Improve Case Management to Increase Agent Productivity has the deeper published review base (229 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Email to Case Premium: Improve Case Management to Increase Agent Productivity typically suits early-stage and growth-mode teams based on its published review base (229 reviews). CancerNAV | Developed and Maintained by The Cleveland Clinic typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Email to Case vs CancerNAV | — Salesforce

Email to Case Premium vs CancerNAV | Developed and Maintained by The Cleveland Clinic

Side-by-side comparison · 24 data points

Email to Case Premium

5.0·229reviews

Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Email to Case Premium	CancerNAV \| Developed and Maintained by The Cleveland Clinic
Tagline	“Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.”251 chars	“CancerNAV is a Health Cloud application that supports navigation of the oncology patient population from diagnosis through treatment and increases navigator efficiency, reduces time to treatment (TTT), and decreases patient leakage.”232 chars
Description	1157 / 2000 chars58% used	662 / 2000 chars33% used
Screenshots	—	—
Languages	arnlenfifr+12 more	en
Platforms	Salesforce	Salesforce
Developer	Vicasso	Family Care Path Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Email to Case Premium: Improve Case Management to Increase Agent Productivity and CancerNAV | Developed and Maintained by The Cleveland Clinic
Metric	Email to Case Premium: Improve Case Management to Increase Agent Productivity	CancerNAV \| Developed and Maintained by The Cleveland Clinic
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 229	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	3
Languages	17 supported	1 supported
Listed since	Aug 2009	Nov 2020

AppRanks verdict

Generated from live data on this page

The call

Email to Case Premium: Improve Case Management to Increase Agent Productivity and CancerNAV | Developed and Maintained by The Cleveland Clinic are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: Email to Case Premium: Improve Case Management to Increase Agent Productivity at paid, CancerNAV | Developed and Maintained by The Cleveland Clinic at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Email to Case Premium: Improve Case Management to Increase Agent Productivity has the larger user base (229 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CancerNAV | Developed and Maintained by The Cleveland Clinic's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Email to Case Premium: Improve Case Management to Increase Agent Productivity audit • CancerNAV | Developed and Maintained by The Cleveland Clinic audit

Listed	August 17, 2009	November 17, 2020

Last updated	—	—

3. Features

As listed by each developer

Email to Case Premium

🟣 Reduce cost per case Customers report sharply lower cost per case and 50% faster resolution. Intelligent Responses, Knowledge insertion, and one-step reply-and-comment cut clicks and save time on every response.
🟣 Control your AI spend AI is only as good as its data and tools. Email to Case Premium feeds Agentforce token-efficient comments and runs routine work with deterministic actions, so spend is reserved for reasoning, not busywork.
🟣 Enterprise-grade, Salesforce admin-approved 100% native and maintained on every Salesforce release since 2009. 220+ reviews, backed by in-house, onshore, KCS and Salesforce-certified support with fast response times and an NPS of 92.
🟣 Streamline every case response Reply and log a case comment in one action, with AI-generated responses and summaries, auto-managed recipients, scheduled sends, and AI text extraction. Plus Flow-powered automations for routine work.
🟣 Protect your case metrics Loop protection blocks out-of-office and auto-reply storms before they spawn duplicate cases, and closed-case rules decide when a reply reopens an old case or starts fresh, so stale replies do not skew your metrics.
🟣 All-in-one Timeline Every correspondence, case update, and file in a single chronological view. Preview and act on attachments inline, toggle public and private comments instantly, and see where any case stands at a glance.
🟣 Clean for humans, lean for AI Email becomes clean, structured case comments automatically. Customers reading a case in Experience Cloud see a readable thread, and AI agents ground on lean, token-efficient context instead of bloated message bodies.
🟣 Respond from Slack or anywhere Reps reply headless from Slack or their inbox, with every response logged in Salesforce and everyone on the case kept in sync. And quickly forward an email to open a complete case as if the sender created it.
🟣 Adapts to how your team(s) work Tailor fields and process per team, route by support address to the right owner or queue, auto-select the correct email template, and auto-create new contacts and leads so records stay clean.

CancerNAV | Developed and Maintained by The Cleveland Clinic

CLINICAL OUTCOMES 33% improvement in time to treatment (time from cancer diagnosis to treatment initiation)
OPERATIONAL EFFICIENCY 61% increase patient to navigator ratio through standardization of workflow
PATIENT EXPERIENCE 26% reduction in patient leakage through engagement, education, and shared decision making reference: https://catalyst.nejm.org/doi/full/10.1056/CAT.19.0010

Keyword	Email to Case Premium	CancerNAV \| Developed and Maintained by The Cleveland Clinic
efficiency and	#1	#2

7. App details

Long-form description · keyword frequency

Email to Case Premium

Every customer email carries a cost. Each reply typed by hand, each click hunting for the right response, each screen to juggle, all of it adds to your cost per case. Standard email-to-case creates the case and stops there, leaving it to your reps. Email to Case Premium attacks the cost directly. It turns basic email-to-case into high-efficiency case management: advanced automation, AI-ready data, and a faster way to work cases, so your team does more for less and your org is ready for what's next. Reps work each case from a single, unified view, with AI-assisted responses, knowledge at their fingertips, and the full conversation on one timeline. Email Distribution keeps everyone in the loop, lifecycle rules protect your metrics, and routine work runs itself, so handle time keeps dropping. The same foundation makes you AI-ready. Clean, structured data gives Agentforce accurate, token-efficient context instead of bloated email threads, and deterministic actions handle routine sends, so AI spends tokens on reasoning, not busywork. You cut the cost of human work now, and AI work as you scale. Efficient for your reps. Effective for your AI.

Top keywords

case5×2.69%
work5×2.69%
cost4×2.15%
email4×2.15%
ai3×1.61%
reps3×1.61%
ai-ready2×1.08%
data2×1.08%
email-to-case2×1.08%
handle2×1.08%
keeps2×1.08%
routine2×1.08%

CancerNAV | Developed and Maintained by The Cleveland Clinic

CancerNAV+Health Cloud enhances the navigator’s ability to identify, track, manage interventions, and provide follow-up for the oncology patient population, interfacing in a seamless and real-time way with the electronic medical record. CancerNAV+Health Cloud facilitates tracking to key milestones by prioritizing critical tasks to ensure adherence to prescribed treatment pathways. Critical path treatment tasks are monitored and prioritized through alerts and reminders. CancerNAV+Health Cloud, developed and utilized by the Cleveland Clinic Taussig Cancer Institute, incorporates national clinical, accreditation and navigation metrics to guide workflow.

Top keywords

cancernav3×3.45%
cancernav health3×3.45%
cancernav health cloud3×3.45%
cloud3×3.45%
health3×3.45%
health cloud3×3.45%
critical2×2.30%
tasks2×2.30%
treatment2×2.30%

Email to Case Premium vs CancerNAV | Developed and Maintained by The Cleveland Clinic

Email to Case Premium

1. Listing metadata

CancerNAV | Developed and Maintained by The Cleveland Clinic

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Email to Case Premium · 5 changes

CancerNAV | Developed and Maintained by The Cleveland Clinic · 0 changes

7. App details

Frequently asked

Is Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic cheaper?

Which has better reviews, Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic?

Should I choose Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic?

Which is faster to set up, Email to Case Premium: Improve Case Management to Increase Agent Productivity or CancerNAV | Developed and Maintained by The Cleveland Clinic?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Email to Case Premium: Improve Case Management to Increase Agent Productivity and CancerNAV | Developed and Maintained by The Cleveland Clinic?