Chargent Payment vs Pendo SXM Support for — Salesforce

Pendo SXM Support for Salesforce Service Cloud vs Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Side-by-side comparison · 24 data points

Pendo SXM Support for Salesforce Service Cloud

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Empower your support reps to resolve cases fast by seeing exactly where customers experience friction in your software. Access video playbacks of user sessions and surface behavioral insights directly in the case view of Service Console.

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1. Listing metadata

Field-level data

	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing	Pendo SXM Support for Salesforce Service Cloud
Tagline	“• PCI Compliant Credit Card & ACH Payments • Automated & Compliant Card Surcharging • Recurring Billing, Subscriptions Payments, & Automatic Payment Recovery • Self-Service Payments in Experience Cloud • 30+ Direct Payment Gateway Integrations”243 chars	“Empower your support reps to resolve cases fast by seeing exactly where customers experience friction in your software. Access video playbacks of user sessions and surface behavioral insights directly in the case view of Service Console. ”239 chars
Description	1193 / 2000 chars60% used	553 / 2000 chars28% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Chargent by AppFrontier LLC	Pendo.io

At a glance

8 metrics · auto-computed

Feature comparison between Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing and Pendo SXM Support for Salesforce Service Cloud
Metric	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing	Pendo SXM Support for Salesforce Service Cloud
Rating	4.9 ★	—
Total reviews	529	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Mar 2009	Nov 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Pendo SXM Support for Salesforce Service Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing at paid, Pendo SXM Support for Salesforce Service Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the larger user base (529 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Pendo SXM Support for Salesforce Service Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing; mid-market and enterprise admins with specific feature requirements should evaluate both — Pendo SXM Support for Salesforce Service Cloud's 0-review base may include the workflow context that matches your specific use case better than Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing audit • Pendo SXM Support for Salesforce Service Cloud audit

Last updated	—	—

3. Features

As listed by each developer

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

💳 Collect Payments in Salesforce Take PCI Compliant payments right where your customer data lives - in Salesforce. Payment-enable any page or app in your Salesforce org, and empower your team to be more efficient and to better serve customers.
💳 Collect Missed & Late Payments with Automation Improve cash flow, reduce Days Sales Outstanding (DSO), and automate manual AR tasks with a no-code solution. This allows you to free up valuable resources for other business critical tasks.
💳 Automate Recurring Subscription Billing Leverage set-and-forget recurring billing to enhance cash flow predictability and increase customer retention.
💳 Intelligent, Flexible Developer Toolbox Create customized payment solutions, integrate seamlessly with other systems, and enhance the reliability of your payment processes with our suite of powerful developer tools - including our REST API.
💳 Reduce Payment Collection Overhead Configure self-service payment options in your Experience Cloud or Site in just minutes. Send payment request links with the click of a button, empowering your customers to submit payments at their convenience.
💳 Complete your 360° Customer View Accelerate data-driven insights by removing data silos. Ensure a consistent and complete customer profile by improving customer payment visibility across all business units.
💳 Your Customers' Currencies and Countries Take payments in over 150 currencies, including but not limited to: USD, AUS, EUR, GBP, CAD, JPY. Countries supported: United States, Australia, Canada, UK, Singapore, and many others.
💳 Recover transaction fees and raise profit margins with Surcharging This set & forget feature automatically calculates and incorporates card surcharge fees into your payment processes, recouping revenue and improving cash flow.
💳 Accurate, actionable analytics Chargent is Salesforce-native, so your team has instant access to reporting and dashboards that provide deep insight into your payments activities.

Pendo SXM Support for Salesforce Service Cloud

Get video playbacks of user sessions directly in the case view inside Service Cloud so reps can see exactly what led to a support ticket. Slash support costs and reduce Average Handle Time with behavioral context where reps need it most.
Eliminate tool-switching and back-and-forth communication between reps and customers with all your insights in one place.
Improve CSAT and retention by solving cases accurately at first try, without the need for escalation.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing	Pendo SXM Support for Salesforce Service Cloud
commerce cloud	#1	Not ranked
health	#1	Not ranked
people	#1	Not ranked
increase service rep	Not ranked	#4
cases increase service	Not ranked	#6

7. App details

Long-form description · keyword frequency

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Take payments everywhere in Salesforce - with streamlined tools to help you collect more revenue. Automated AR, subscription billing, surcharging, & more. Compliant, secure payments in over 150 currencies, and over 100 countries, including the US, Australia, and UK. - Card, Debit, & ACH Payments - One-time, scheduled, & subscription payments - Self-service payments in Experience Cloud - Payment request email links - Automated Collections - Card Surcharging - PayPal Wallet Powerful developer tools: - REST API (Flow & Apex) - Multi-Gateway Tokenization - Smart Payment Routing - Chargent Custom Checkout Payment-enable: - Salesforce Billing / CPQ - Commerce Cloud - Revenue Cloud Billing / Advanced - Data 360 30+ Direct Payment Gateway Integrations: - Adyen - AstroPay - Authorize.net - Barclaycard - Bluepay / Clover - BlueSnap - Braintree - CSG Forte - Cybersource - Deluxe - eProcessingNetwork - eWay - Ezidebit - Fat Zebra - iATS Payments - Linked2Pay - MerchantE - Merchant Warrior - ModusLink - Moneris - NMI - Paya - PayPal / Payflow Pro - Paysafe - PayTrace - PayU - Realex / GlobalPayments - Rectangle Health - SecureCo - Stripe - Transact Pro - USAePay - VeriPay - WorldPay

Top keywords

payments6×3.21%
billing3×1.60%
cloud3×1.60%
payment3×1.60%
automated2×1.07%
card2×1.07%
paypal2×1.07%
pro2×1.07%
revenue2×1.07%
salesforce2×1.07%
subscription2×1.07%
surcharging2×1.07%

Pendo SXM Support for Salesforce Service Cloud

Pendo for Service Cloud empowers support and customer success teams to deliver faster, smarter case resolutions without ever leaving Salesforce. By embedding Pendo Session Replays and behavioral data directly into the Salesforce Service Console, every rep gains instant visibility into what users actually did before submitting a ticket. Instead of guessing what went wrong or asking customers for screenshots, support reps can see the full behavioral context, enabling them to close cases faster, reduce escalations, and increase customer satisfaction.

Top keywords

behavioral2×2.53%
customer2×2.53%
faster2×2.53%
pendo2×2.53%
salesforce2×2.53%
service2×2.53%
support2×2.53%

Frequently asked

Common questions about this comparison

Is Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Pendo SXM Support for Salesforce Service Cloud cheaper?

Both Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing and Pendo SXM Support for Salesforce Service Cloud offer paid plans only. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing starts at paid; Pendo SXM Support for Salesforce Service Cloud starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Pendo SXM Support for Salesforce Service Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing does carry the larger published review base (529 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Pendo SXM Support for Salesforce Service Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing has the deeper published review base (529 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing typically suits early-stage and growth-mode teams based on its published review base (529 reviews). Pendo SXM Support for Salesforce Service Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Pendo SXM Support for Salesforce Service Cloud vs Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

Pendo SXM Support for Salesforce Service Cloud

1. Listing metadata

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing · 1 changes

Pendo SXM Support for Salesforce Service Cloud · 0 changes

7. App details

Frequently asked

Is Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Pendo SXM Support for Salesforce Service Cloud cheaper?

Should I choose Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Pendo SXM Support for Salesforce Service Cloud?

Which is faster to set up, Chargent Payment Processing - Credit Card Payments, ACH, Recurring Billing or Pendo SXM Support for Salesforce Service Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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