Exponent Case Management - Case and Program Management for Human Services vs SMS-Magic & Conversive | Conversational Messaging

Exponent Case Management supports program management and performance management for the entire client lifecycle for any type of program, assessment, or outcome, and can be configured for any type of agency. Get up and running in 6 weeks! FUNCTIONALITY Intake: including assessments, screening, and eligibility determination Assessment: any type or framework Service Tracking: any services, including multiple services Service Planning: integrated with indicators and outcomes Tracking for Incidents, Households, Referrals, Groups and Classes Case Notes Case Records Client Records and Tracking: including tracking of multiple case records per client Outcomes Management Case Worker, Program Manager, and Executive Director Reporting and Dashboards EXAMPLES OF ORGANIZATIONS Workforce Development Youth Programs Economic Development Promise Neighborhoods Post-Incarceration and Anti-Recidivism Foster Care Homelessness and HMIS Refugee Support Support for Individuals with Disabilities Collective Impact Collaboratives Exponent Case Management is interoperable with common nonprofit apps, such as Nonprofit Success Pack. Implementation services are required.

Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)